Duty Manager/Supervisor

Job Location- Pitampura

Job Title- Duty Manager

Job Summary

The Duty Manager is responsible for overseeing the smooth day-to-day operations of the property, ensuring exceptional guest service, and maintaining operational efficiency across all departments. This role acts as the key point of contact for guests and staff during assigned shifts, resolving issues, coordinating between teams, and upholding brand standards. The Duty Manager ensures that every guest experience meets the highest level of hospitality, while also supporting and leading staff to achieve service excellence and operational goals.

Key Responsibilities:

• Supervise daily hotel operations to ensure seamless service delivery.
• Provide leadership and support to all operational departments during shifts.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Conduct regular inspections of public areas, guest rooms, and facilities.
• Ensure smooth check-in, check-out, and reservation processes.
• Manage shift handovers and maintain clear communication between departments.
• Monitor cash handling, billing accuracy, and night audit processes.
• Ensure compliance with health, safety, and hygiene regulations.
• Respond effectively to emergencies and security incidents.
• Prepare daily reports, logs, and incident documentation.
• Support the training, motivation, and performance of team members.
• Uphold brand standards and company policies at all times.

Requirements:

• Diploma or Degree in Hospitality Management or related field.
• Minimum 3–5 years of experience in hotel operations, with at least 1–2 years in a supervisory or management role.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest service and interpersonal abilities.
• Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance, confident demeanor, and attention to detail.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person