Duty Manager

As a Front Office Assistant, your primary responsibility is to ensure the smooth running of the front office department to deliver the highest level of guest experience and maintain property and company standards. Your role involves collaborating with the team to enhance guest satisfaction, handle inquiries, and resolve issues effectively. Key Responsibilities: - Support and execute strategies and objectives of the front office department - Take charge of assigned responsibilities and act as a deputy for the Head of Department as necessary - Collaborate with the Head of Department to nurture a culture of growth, development, and performance - Control costs, manage departmental inventory, and achieve targeted productivity levels - Foster strong working relationships with both internal and external stakeholders - Develop and implement an interactive guest engagement program, focusing on environmental and conservation initiatives - Ensure compliance with all regulations and industry best practices, and prepare for internal and external audits Qualifications Required: - Proficiency in POS Systems and Inventory Management - Fluency in English - Advanced skills in Microsoft Office - Previous experience with Point of Sale systems like Opera The company emphasizes the importance of promoting a culture that values growth, development, and performance, while staying true to its core values.,