Duty Manager

Job Title: Duty Manager (Sales)

Location: Vadodara, Gujarat

Salary: 2.5 to 3.6 LPA + Incentives (Earning Potential: 2,000 50,000/- per month)

We are seeking a driven and experienced Duty Manager (Sales) to support the overall operations and sales functions of our wellness outlet. This individual will be responsible for achieving sales targets, managing front-line teams, overseeing guest interactions, and ensuring a seamless experience across the day-to-day operations. The ideal candidate will demonstrate leadership, sales acumen, and a customer-first approach in a fast-paced wellness or hospitality environment.

Responsibilities:

• Achieve individual and outlet-level sales and revenue targets
• Actively engage in lobby activities, walk-ins, upselling and cross-selling to boost revenue
• Support and supervise staff during shifts — guiding performance, providing real-time feedback, and stepping in to resolve issues
• Manage daily operational tasks, ensuring smooth check-ins, guest handling, and shift execution
• Uphold and enforce company policies and SOPs across all functional areas
• Monitor daily cash flow, bookings, upselling efforts, and customer footfall
• Coordinate with the Spa/Operations Manager to implement promotional campaigns and offers
• Ensure inventory availability for daily operations and alert procurement when needed
• Maintain high guest satisfaction by resolving complaints and feedback in a timely and professional manner
• Ensure adherence to health, hygiene, and safety standards
• Maintain outlet upkeep and coordinate with the facility/maintenance team for timely resolutions
• Prepare shift handovers, daily reports, and MIS updates for management
• Act as the go-to leader during shifts and ensure operational excellence at all times

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Minimum 1–3 years of experience in hospitality, spa, wellness, or retail operations
• Strong track record of achieving sales targets and driving revenue
• Excellent communication, interpersonal, and team management skills
• Understanding of POS systems, billing processes, and customer handling
• Willingness to work in a shift-based system, including weekends and holidays
• A proactive problem solver with a calm, guest-oriented attitude
• Ability to multitask and lead by example in a customer-facing environment

Please contact us on 99087 05900 whatsapp or email us on sravan@odespa.com.

Company Name: Ode Spa

Website: https://www.ridhira.com/

Ode Wellness : https://www.odespa.com