DUTY MANAGER

As a Front Desk – Duty Manager (Lobby Manager), you will be responsible for overseeing the daily operations of the lobby and front desk area. Your main duties will include managing guest check-ins and check-outs, ensuring guest requests and concerns are promptly addressed, and actively managing the front desk staff.

Your role will also involve managing the lobby area and ensuring that it is clean, organized, and welcoming for all guests. You will be responsible for ensuring that all staff members are following proper protocols for guest interactions, as well as ensuring that all guest information is kept confidential.

Additionally, you will be responsible for managing room reservations, ensuring that all reservations are accurate and up-to-date. You will also be responsible for handling any billing or payment issues that may arise during a guest’s stay.

To be successful in this role, it is important that you have excellent communication and leadership skills, as well as the ability to handle multiple tasks and priorities at once. You should also have a customer-focused mindset and a passion for providing exceptional service to all guests.

If you are looking for an exciting and challenging role in the hospitality industry, then a Front Desk – Lobby Manager / Duty Manager position may be the perfect fit for you.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:

• Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
• Assists in VIP’s arrival and departure in the absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behaviour.
• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows
• Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Coordinates with all departments concerned to maintain Front Office functions properly.
• Operates the front office computer system to assist front office attendants.
• Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
• Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
• Answers guests’ inquiries, handles complaints, and attends to the needs of the guests.
• Approves and signs for allowances, rebates, etc., as required by Front Office Cashier.
• Authorises charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and is guided by hotel policy on credit/lost and found hotel guest’s properties.
• Follows up on credit check report, and liaises with FOM/OM/GM.
• To be responsible for front office operations during the absence of Front Office Manager (HO).
• To discuss all matters that needed to be followed up with the next shift Reception Manager.
• Approve the working schedule for the front office attendants and submit them to the front office manager (HO).
• Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behaviour, discusses problems that are encountered on this point with the front office manager, assistant front office manager, and their shift leaders.
• Assigns and Approves Duty roster for all Front desk staff.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Lonavala, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Supervisor: 8 years (Required)

License/Certification:

• Degree or Diploma in Hotel Management (Required)

Work Location: In person