Duty Manager

Role Overview: At Hotel Polo Towers, Agartala, as a Duty Manager in the Front Office department, you will play a crucial role in ensuring smooth operations and exceptional guest experiences. You will be an integral part of the team, where hard work is combined with celebration and high-fives. The organization values your growth and aims to provide you with opportunities for career progression and extensive level growth. With approachable management and a transparent work environment, you will have the support needed to excel in your role. Key Responsibilities: - Oversee the daily operations of the Front Office department - Ensure excellent customer service and guest satisfaction - Manage and supervise Front Office staff - Handle guest inquiries, requests, and complaints in a professional manner - Maintain hotel standards and procedures - Assist in training and development of team members Qualifications Required: - 4-5 years of experience in a similar role within the hospitality industry - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Leadership qualities and team management skills - Knowledge of hotel operations and front desk procedures Company Details: Hotel Polo Towers is known for its vibrant culture that values both work and play. The organization believes in taking care of its employees and offers rockstar perks, including the opportunity to work across different properties within the group. With a portfolio of 9 managed hotels in Pan India and a strong pipeline for future expansion, you will have the chance to grow and progress in your career. The company emphasizes approachable management, transparency, and a positive work environment, creating a supportive and motivating atmosphere for all employees.,