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DTICI_ServiceNow_Scrum Master/License Management_T8

8 - 12 years

10 - 14 Lacs

Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Procurement Vendor audit Agile scrum ITSM Agile Scrum Licensing ITIL Analytics Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Platform & Technical Knowledge:
Hands-on with Agile execution in ServiceNow environments.
Experience in managing technical debt, integration backlogs, platform upgrades.
Familiarity with license metrics, app usage analytics, and PA dashboards.
Working knowledge of SAM Pro (preferred), reporting dashboards, and scoped app governance.
Agile & Scrum methodology
ServiceNow modules: ITSM, SPM, HRSD, ITOM, App Engine
Strong Excel/pivot usage, data-driven decision making
Change/release planning alignment
License usage analytics and cost optimization
Stakeholder communication, audit readiness, reporting
ServiceNow

Subscription Management

and

Performance Analytics
Excel/PivotTables for offline usage analytics.

Experience

: 8 12 years (with 3+ years in ServiceNow programs)

Education

: Bachelors or Masters in IT, Engineering, or Business

Certifications

: CSM/PSM mandatory, CSA mandatory, ITIL v4, CIS-ITAM preferred

Communication Skills

: Excellent stakeholder, facilitation, audit, and cross-functional collaboration skills

Roles Objective
To drive Agile/Scrum practices within the ServiceNow program, ensuring structured delivery, backlog management, and cross-team collaboration across platform and business-aligned teams.
To oversee and optimize ServiceNow licensing and subscription utilization, ensuring cost efficiency, compliance, and contract alignment across the enterprise.

SAFe/ Agile Delivery Responsibilities (Scrum Master)

Agile Delivery
Serve as Scrum Master for multiple ServiceNow product teams (platform/core, catalog, CMDB, etc.)
Facilitate all Agile ceremonies: sprint planning, daily standups, retrospectives, demos
Shield team from scope creep, distractions, and blockers
Drive sprint discipline: velocity tracking, burndown metrics, committed vs completed tracking

Backlog & Planning
Work with Product Owners to groom and prioritize backlog
Track technical debt, stories, and epics tied to ServiceNow enhancements

Risk & Dependency Management
Track and resolve cross-team blockers
Facilitate PI planning sessions and cross-pod alignment if using SAFe
Ensure seamless delivery during upgrades, environment refreshes, or infra changes

Reporting & Metrics
Maintain sprint health metrics and retrospection logs
Provide delivery updates to platform leadership and business stakeholders
Enable ATF test progress and release readiness tracking

License & Subscription Governance Responsibilities

License Governance
Own license model visibility for all active ServiceNow subscriptions (ITSM, ITOM, SPM, HRSD, etc.)
Monitor and govern allocation, usage, and role assignments tied to subscription types
Review licensing posture periodically with vendor and internal platform owners

Usage Analytics & Optimization
Perform role audits to identify misuse (e.g., ITIL roles not used in 60+ days)
Align usage trends with renewals and future scaling plans
Recommend role changes (e.g., move to View Only) for under-utilized users

Access & Role Alignment
Work with platform teams to ensure correct group-role assignments per license
Track role sprawl and mitigate uncontrolled role provisioning
Govern scoped app license consumption

Vendor & Audit Support
Support internal/external licensing audits
Act as point of contact for procurement, finance, and ServiceNow account teams
Maintain updated documentation of license types, counts, and consumption model

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