The Platform Solution Manager - Cargowise is part of the global IT Freight product team with deep knowledge & ownership of Cargowise products & solutions both from functional and technical point of view. The Platform solution manager - Cargowise is to lead the team of associate technical solution manager and developers where applicable.

The overall purpose of this role is to:

Facilitate meeting and discussion with business & operational decision makers, internal and external system/product specialists, vendors, solution providers and end users.
Define functional and non-function business requirements and technical specifications.
Analyze all business processes and suggest system processes to fulfill operational requirements.
Own all product documentations and ensure all projects & developments are complied with pre-defined set of documentation rules.
Lead design sessions workshops for mapping, wireframing & prototyping new applications or systems as part of new or enhancing existing business processes, operations, and information process flows.
Review and analyze the effectiveness and efficiency of existing application or system.
Support all IT Projects and be part of project team in developing strategies for improving or further leveraging these application/systems.
Identify and establish scope of applications/systems analysis to define acceptance and success criteria.
Participate in periodic status meetings and other supportive activities for the project.
Collaborate in the plan, design, development and deployment of new applications/systems, and enhancement to existing applications.
Conduct research and analysis on software products to justify and support business cases and investment efforts.
Support project leaders in manage and controlling delivery scope ensuring that project change management procedures are followed.

Job Description

Customer:

Facilitate meetings and discussions with business and operational decision-makers, internal and external system/product specialists, vendors, solution providers, and end users to ensure alignment with business goals and requirements.
Requirement Definition: Define functional and non-functional business requirements and technical specifications to meet operational needs.

People:

Collaboration: Collaborate with various teams to plan, design, develop, and deploy new applications/systems, as well as enhance existing ones.
Support project leaders in managing and controlling delivery scope, ensuring that project change management procedures are followed.

Projects:

Analyze all business processes and suggest system processes to fulfill operational requirements.
Lead design sessions and workshops for mapping, wireframing, and prototyping new applications or systems, enhancing business processes, operations, and information process flows.
Identify and establish the scope of applications/systems analysis to define acceptance and success criteria.

Operations:

Own all product documentation and ensure all projects and developments comply with predefined documentation rules.
Review and analyze the effectiveness and efficiency of existing applications or systems, identifying areas for improvement.
Support all IT projects and be part of project teams in developing strategies for improving or further leveraging these applications/systems.
Participate in periodic status meetings and other supportive activities for the project.
Conduct research and analysis on software products to justify and support business cases and investment efforts.

Financial Results:

Support project leaders in managing and controlling delivery scope, ensuring adherence to project change management procedures to maintain budget and timeline integrity.

Job Requirements - Experience and Education

Bachelor of computer science, Engineering, or related IT field
Minimum of 7 years experience in business system analysis
Minimum 7 Year of experience in freight forwarding industry.
Minimum 10 Year of experience in Cargowise system which including functional process knowledge, workflow, technical knowledge, integration
Knowledge in system integrations and building APIs
Knowledge in product architecture and roadmap
Knowledge in building dashboards & reports
Experience in any order management system is a plus.
Accounting knowledge- SAP or any ERP is a plus.
Knowledge of eCommerce & marketplace solutions are a plus
Knowledge of last mile delivery systems or partners is a plus
Solid experience across the full project management and software development life cycle
Proven experience of working in a delivery-focus business analysis role
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Experience working in a team-oriented, collaborative environment
Solid experience of delivery using Waterfall and Agile (or Hybrid) project management methodology and scrum development approach.
Experience in being a support desk team member which has defined SLAs & KPIs
Excellent communication skills internally and externally with customers or operational end users
Good listening and interpersonal skills & attention to details.

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

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