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Dixit Infotech Services - MAC Engineer - Technical Support

0 years

0 Lacs

mumbai metropolitan region

Posted:22 hours ago| Platform: Linkedin logo

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Skills Required

support macos management mdm troubleshooting networks collaboration onedrive vpn network deployment resolve dhcp compliance security data escalation service communication certifications itil

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a skilled MAC Engineer to provide high-priority technical support for macOS, iOS, and Windows environments, with a special focus on VIP/CXO users.The role requires strong expertise in Apple ecosystem support, device management through MDM tools, and troubleshooting across devices, networks, and collaboration platforms.

Roles & Responsibilities

  • Provide priority IT support for VIP/CXO users across MacBook, iPad, iPhone, and Windows devices.
  • Troubleshoot macOS and iOS issues, including system performance, application errors, Apple ID/iCloud, OneDrive, and SharePoint.
  • Support Windows 11, including Outlook, Teams, printers, VPN, network drives, and in-house applications.
  • Manage devices using JAMF Pro, Intune, and other MDM platforms, including Zero-Touch deployment and policy configurations.
  • Diagnose and resolve network-related issues such as Wi-Fi connectivity, LAN problems, DNS/DHCP issues, and printer mapping.
  • Ensure compliance with IT security policies, data protection guidelines, and maintain detailed incident documentation.
  • Collaborate with L2/L3 teams for escalation and participate in continuous service improvement initiatives.
  • Deliver exceptional customer service with clear, professional communication-especially while supporting senior leadership.

Required Skills

  • Strong hands-on experience supporting macOS, iOS, and Windows 11 environments.
  • Expertise in Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
  • Proficiency in JAMF Pro, Intune, and MDM platforms for device lifecycle management.
  • Excellent interpersonal and communication skills, with the ability to interact confidently with VIP/CXO stakeholders.
  • Strong troubleshooting abilities across devices, applications, operating systems, and network components.

Preferred Qualifications

  • JAMF Certifications (i.e. JNCIA, JNCIS)
  • Intune / MD-102 certifications
  • Apple Certified Support Professional (ACSP) or other Apple certifications
  • ITIL Foundation (optional)
(ref:hirist.tech)

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