Diversity Leader, Senior Manager - Domestic Voice Operations

Job Responsibilities:

12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.

Expertise in Operations, KPI Delivery & Client Management

Successful track record in growing and inspiring large teams with proven ability to select attract motivate, retain and develop leaders and team members.

Successful track record of improving performance against quality, efficiency and effectiveness metrics and meeting/exceeding contractual service level performance requirements.

Experience of managing P&L driving performance and growing businesses

Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

Analytical acumen and the ability to streamline complex processes

Manage P&L of the business operations including the development and execution of the overall business strategy.

Drive operational improvements for business vertical including optimizing resource allocation across teams measuring progress against business goals.

Manage a large high performance global team. Improve organizational efficiencies build scalable business processes and infrastructure. Help align delivery capability to pipeline demand.

Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring etc.). Support business growth by collaborating with Sales & marketing across

Contact Person- Hemalatha

Contact Number- 9940182262

Email- hemalatha@gojobs.biz