Dispute Specialist

• Exp- 3+ yrs

• Obtaining agreements to pay from customers upon resolution of disputes by ensuring accurate and appropriate responses to dispute

• Researching, analyzing, and disputing customer deductions and credits within a consumer product industry.

• Coordinating and collaborating with accounts receivable (AR), customer service, order management, and sales support personnel to resolve disputes and to substantiate claims and deductions with proper documentation

• Capturing results of purchase order (PO) reconciliations and dispute resolution activities

• Participating in ongoing performance improvement initiatives (first time right invoicing activities).

• Work cross functionally with our billing, collections, sales, service delivery (operations) , MIS, customer care/success and other teams to correct invoices, and/or collect payments and improve the customer experience.

• Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.).

• Own root cause analysis for claims dispute management, ensure root cause fix to curtail the issues

• Good listening skills for consultative billing, collections, and to negotiate solutions that benefit the company and the customer

• Produce leadership reporting to showcase progress, discuss challenges and suggest improvements

• Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers

• Assist in SOP (Standard Operating Procedures) creation and updating

• Deliver and maintain the required data for audit purposes

SKILLS & BEHAVIORS

• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel

• Excellent analytical, communication (verbal and written) and organizational skills

• Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload

• Ability to understand and utilize multiple systems for billing and/or collections and dispute management

• Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer

• Good customer service focus and experience

• Must be able to build relationships with customers and communicate effectively

• Ability to multitask and work with minimal supervision

• Manage a cyclical workload, may require overtime

• Bachelor s degree

• Field Of Study: Business, Finance or similar

• 3+ years of experience within IM care

• Be part of an ever evolving global organization focused on transformation and innovation

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

• Global connectivity to learn from 26,000+ teammates across 52 countries

• Be part of a winning team who embrace diversity, inclusion, and our differences

• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

• DISPUTE MANAGEMENT

• PURCHASE ORDER

• DISPUTE RESOLUTION

• EXCEL

• 3130 Crow Canyon Pl,
  Ste 205, San Ramon, CA 94583