Dispute Package Specialist

Role Overview

Dispute Package Specialist

The ideal candidate will have strong English writing skillsdirect, professional, and clear (not flowery)—and the ability to interpret network mandates, reason codes, and chargeback scenarios to craft winning arguments. This role is critical to achieving high recovery rates and client satisfaction.

Key Responsibilities

• Draft, review, and update

  Customer Dispute Packages (CDPs)

  in line with Visa, Mastercard, Amex, Discover, and other network rules.
• Analyze

  chargeback scenarios and evidence

  to build compelling, case-specific arguments tailored to client needs.
• Monitor and interpret

  network rule updates, mandates, and regulatory changes

  , incorporating them into CDP templates quickly and accurately.
• Benchmark and review

  competitor dispute package strategies

  to refine and enhance our own approaches.
• Leverage AI tools to generate persuasive dispute content, automate repetitive tasks, and benchmark industry best practices.
• Continuously update and improve CDPs to address evolving fraud, friendly fraud, and merchant error scenarios.
• Collaborate with Quality, BPI, and Operation’s leads to ensure

  accuracy, compliance, and effectiveness

  of all documentation.
• Provide

  guidance and training

  to internal teams on dispute package standards and updates.

Qualifications & Requirements

• Bachelor’s degree in Business, Communications, Legal Studies, or related field.
• 3–7 years of experience in

  chargeback representments, payments operations, compliance writing, or regulatory documentation

  .
• Strong understanding of

  card network rules, chargeback cycles, reason codes, and evidence requirements

  .
• Exceptional written English skills:

  clear, professional, and persuasive

  , aligned to US business standards.
• Ability to convert regulatory and technical requirements into

  structured, case-ready documentation

  .
• Proficiency in AI tools.
• High attention to detail with strong analytical and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment with multiple priorities.

Preferred

• Prior experience crafting

  chargeback dispute documentation

  or managing representments.
• Familiarity with RDR, CE 3.0, Visa VAMP, or alerts platforms.
• Exposure to competitor dispute packages or industry benchmarking.
• Experience with SaaS tools, workflow automation, or compliance documentation.

  Role & responsibilities

Preferred candidate profile