Job Title: Lead Analyst - Banking Operations Job Category: P3 Job location: Bangalore Shift Timings: 3.30 PM - 12.30 AM About the Job: The Enterprise Payment Command Center (EPCC) manages the non-IT aspects of incidents, engaging partners to assess the customer, risk and compliance impact of production issues and coordinating appropriate responses. EPCC provides incident reporting to identify and address trends, thus mitigating customer and operational impacts through early identification of actionable issues before they increase in scope and severity. This Business Analyst position supporting EPCC coordinates directly with other operations, technology, and product partners, and interacts with employees at all levels of the organization. The role provides comprehensive support and response coordination to payment incidents. The Analyst is responsible for monitoring, researching, reviewing, and triaging the business aspect of payment incidents, and analyzing data sources for dissemination and reporting purposes. The successful candidate will ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment. The shift is variable due to the 24/7 operating nature of the payment environment. This position also performs advanced data analysis to identify trends and factors that impact the payment ecosystem and collaborates to identify solutions to mitigate future impacts. Prepares both detailed and executive-level reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. Responsibilities Data Analysis - Sources, compiles, and interprets data. Validates data for accuracy and analyzes for trends and opportunities, effectively communicates analysis output. Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements to team processes. May serve as an analytics resource to wider organization or business units. Compose incident narratives and track incidents to resolution; inform multiple stakeholders through delivery of reporting and presentations in verbal and/or written format via various communications and forums. Triage and escalate cases with Legal, Compliance, and Regulatory Relations, as needed. Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required. Identifying Opportunities Determines trends and opportunities for business needs through analysis and reporting. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group. Participate in and lead payment incident responses daily, identifying and triaging potential impacts. Responsible for identifying gaps and opportunities within the current payment ecosystem, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing recommendations. Reporting - Produce reports based on data analysis, industry trends, and process capabilities. Identify patterns, problems, and areas of improvement. Works within established procedures, processes and/or regulatory guidelines and adhere to escalation matrix. Handle queries from internal teams by performing thorough research. Assisting the peers with their queries and knowledge sharing. Displays traits of personal accountability, learning and growth. Work with internal business partners and vendors as required. Accountability for understanding and adhering to bank policies, procedures, legal and compliance requirements are critical in this role. Skills: Strong ability to multi-task, handle high volumes, and support cross-functional teams. Excellent written and verbal communication skills with ability to effectively convey information. Proficient at independently researching and solving complex scenarios. Solid networking skills, strong ability to establish relationships with internal clients. Strong attention to detail. Strong critical thinking skills with the awareness to know when to challenge or question. Able to work in a transforming environment and be an ambassador for change. Strong presentations skills and sharing of thought process. A self-starter with the ability to proactively identify individual priorities based upon team goals. Qualifications and Experience: Bachelor's Degree/MBA Bachelor’s Degree/master’s degree preferred (preferably Commerce/MBA) 6-8 years of banking experience in the following business area: Command center Incident management, Business Analytics and Payment Operations
