3 Payments Operations Jobs

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and creditall tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, were empowering entrepreneurs to grow with confidence. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, weve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our mission To fuel small businesses with the financial tools they need to succeed. At Bluevine, youll be part of a collaborative, fast-paced team thats reshaping the future of banking. Ready to make an impact This is a hybrid role . At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline. ABOUT THE ROLE: As a Sr. Payments Operations Analyst at Bluevine, you will be scaling our payments operations and ensuring that our company is prepared to successfully navigate the unexpected. WHAT YOU&aposLL DO: Lead and oversee the daily processing of payments, ensuring operational excellence, accuracy, and adherence to processing timelines across Bluevine Business Checking and Line of Credit products. Own the reconciliation of complex payment transactions and oversee the accuracy of ledger entries, ensuring alignment with accounting principles and regulatory standards Proactively monitor, investigate, and resolve high-impact payment discrepancies, failures, and reconciliation exceptions, collaborating with cross-functional stakeholders as needed Ensure enterprise-wide compliance with internal payment policies, industry standards (e.g., NACHA), and applicable regulatory requirements. Identify, design, and lead initiatives for process optimization, automation, and cost reduction across payment operations workflows Mitigate risk and ensure quality assurance by implementing preventative controls that minimize operational and compliance-related defects in client agreements and supporting documentation Act as a senior liaison for payment-related matters, partnering with internal stakeholders (Customer Success, Finance, Product, Risk) and external entities (i.e. partner banks) to resolve complex issues and implement improvements Provide mentorship and guidance to junior team members, contributing to team knowledge-sharing and capability building WHAT WE LOOK FOR: Bachelors degree in Finance, Accounting, Business Administration, or a related field 3+ years of experience in payment operations, financial services, fintech, or banking, with demonstrated leadership in resolving complex operational issues Strong analytical skills with experience in data analysis and reporting Demonstrated success working cross-functionally with Product, Engineering, Risk, Finance, and Compliance teams in a fast-paced, high-growth environment Excellent interpersonal and communication skills, with the ability to influence stakeholders and effectively present to leadership Benefits & Perks Excellent group health coverage and life insurance Stock options Hybrid work model Meal allowance Transportation assistance (terms and conditions apply) Generous paid time off plan, Holidays Company-sponsored mental health benefits Financial advisory services for both short- and long-term goals Learning and development opportunities to support career growth Community-based volunteering opportunities Show more Show less

Key deliverables: Manage and improve operational metrics for VKYC support team ensuring high customer satisfaction Drive process improvements and implement initiatives for regulatory compliance and process excellence Build and develop team capabilities while controlling attrition and fostering a positive work environment Collaborate with internal stakeholders including service leaders, training, quality, and business analysts Role responsibilities: Oversee daily operations and monitor team performance against SLAs and KPIs Identify opportunities to develop new tools and optimize existing workflows Lead communication and coordination with cross-functional teams for issue resolution Ensure regulatory compliance and manage customer complaints and inquiries effectively

Job Title: Lead Analyst - Banking Operations Job Category: P3 Job location: Bangalore Shift Timings: 3.30 PM - 12.30 AM About the Job: The Enterprise Payment Command Center (EPCC) manages the non-IT aspects of incidents, engaging partners to assess the customer, risk and compliance impact of production issues and coordinating appropriate responses. EPCC provides incident reporting to identify and address trends, thus mitigating customer and operational impacts through early identification of actionable issues before they increase in scope and severity. This Business Analyst position supporting EPCC coordinates directly with other operations, technology, and product partners, and interacts with employees at all levels of the organization. The role provides comprehensive support and response coordination to payment incidents. The Analyst is responsible for monitoring, researching, reviewing, and triaging the business aspect of payment incidents, and analyzing data sources for dissemination and reporting purposes. The successful candidate will ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment. The shift is variable due to the 24/7 operating nature of the payment environment. This position also performs advanced data analysis to identify trends and factors that impact the payment ecosystem and collaborates to identify solutions to mitigate future impacts. Prepares both detailed and executive-level reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. Responsibilities Data Analysis - Sources, compiles, and interprets data. Validates data for accuracy and analyzes for trends and opportunities, effectively communicates analysis output. Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements to team processes. May serve as an analytics resource to wider organization or business units. Compose incident narratives and track incidents to resolution; inform multiple stakeholders through delivery of reporting and presentations in verbal and/or written format via various communications and forums. Triage and escalate cases with Legal, Compliance, and Regulatory Relations, as needed. Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required. Identifying Opportunities Determines trends and opportunities for business needs through analysis and reporting. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group. Participate in and lead payment incident responses daily, identifying and triaging potential impacts. Responsible for identifying gaps and opportunities within the current payment ecosystem, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing recommendations. Reporting - Produce reports based on data analysis, industry trends, and process capabilities. Identify patterns, problems, and areas of improvement. Works within established procedures, processes and/or regulatory guidelines and adhere to escalation matrix. Handle queries from internal teams by performing thorough research. Assisting the peers with their queries and knowledge sharing. Displays traits of personal accountability, learning and growth. Work with internal business partners and vendors as required. Accountability for understanding and adhering to bank policies, procedures, legal and compliance requirements are critical in this role. Skills: Strong ability to multi-task, handle high volumes, and support cross-functional teams. Excellent written and verbal communication skills with ability to effectively convey information. Proficient at independently researching and solving complex scenarios. Solid networking skills, strong ability to establish relationships with internal clients. Strong attention to detail. Strong critical thinking skills with the awareness to know when to challenge or question. Able to work in a transforming environment and be an ambassador for change. Strong presentations skills and sharing of thought process. A self-starter with the ability to proactively identify individual priorities based upon team goals. Qualifications and Experience: Bachelor's Degree/MBA Bachelor’s Degree/master’s degree preferred (preferably Commerce/MBA) 6-8 years of banking experience in the following business area: Command center Incident management, Business Analytics and Payment Operations