Dispatcher

Role Overview:

The Despatch Officer ensures timely and accurate shipping of goods by coordinating despatch operations, liaising with transport providers, and maintaining records.

Key Responsibilities:

• Tracking the loads
• Coordinating the loading and unloading of vehicles.
• Dispatching drivers for Delivery and Collections time slots.
• Ensuring all loads are captured recorded thought our TMS.
• Ensure that all emails in the email inbox are followed up and filed once actioned.
• Report any issues and escalate if necessary.
• Responding to all customer enquiries delivery incidents / issues, arrival times or late deliveries / pickups via email and phone call.
• Escalating and flagging late pick-ups / deliveries with customers via phone and then confirm with emails.
• Ensure written/verbal hand-over is given to the next shift.
• Ensuring drivers complete Pre-start.
• Ensuring drivers demonstrate safe work practices at all times.
• Must micromanage the drivers with pick-ups. Phone calls must be made to ensure pick-ups are completed on time.
• Calling drivers advising if their load is ready for departing, or if their load has been delayed.
• Behaving in a professional manner to all internal and external stakeholders at all times.

Requirements:

• Experience in despatch, logistics, or warehousing preferred.
• Strong computer and communication skills.
• Proficiency in despatch or warehouse systems.
• Attention to detail and ability to multitask.
• Strong knowledge of the Transport industry.
• Ability to perform in a fast-paced environment.
• Minimum 1 years of experience within the logistics industry.

Why Join Us?

• Competitive salary and benefits.
• Career growth opportunities.
• Supportive team environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Model Town, Jalandhar, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Dispatching: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person