Dispatcher

We are seeking a highly organized and efficient Dispatcher to join our team.

Key Responsibilities

Communication: Answer incoming calls and emails from customers, field staff, and management. Relay crucial information clearly and concisely.

• Scheduling & Coordination: Efficiently schedule and dispatch field staff to various locations, considering factors such as proximity, skill set, traffic, and urgency.
• Logistics & Routing: Optimize daily routes to maximize efficiency and minimize travel time and fuel costs. Use GPS and other tracking software to monitor staff locations and status.
• Problem-Solving: Proactively handle unexpected issues, such as delays, cancellations, or emergencies. Adjust schedules and re-route staff as necessary to resolve problems quickly.
• Documentation: Maintain accurate records of all service calls, dispatches, and staff activities. Update logs with detailed notes on work completed, issues encountered, and resolutions.
• Customer Service: Provide professional and courteous service to all customers, keeping them informed of arrival times and any potential delays.
• Collaboration: Work closely with other team members and departments to ensure smooth operations and a seamless flow of information.

Required Skills & Qualifications

• Experience: Proven experience as a dispatcher or in a similar role within a fast-paced environment.
• Technical Proficiency: Strong computer skills and familiarity with dispatching software, GPS systems, and other relevant technology. Experience with Microsoft Office Suite (Word, Excel, Outlook) is a must.
• Communication: Excellent verbal and written communication skills. Ability to speak clearly and calmly under pressure.
• Organizational Skills: Exceptional ability to multitask, prioritize tasks, and manage time effectively. Strong attention to detail is essential.
• Problem-Solving: A resourceful and quick-thinking individual with the ability to make sound decisions independently.
• Customer Focus: A strong commitment to providing excellent customer service.
• Flexibility: Ability to work flexible hours, including evenings, weekends, or on-call shifts, as required.

Job Type: Full-time

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person