Disability Account Manager

Job Description

Act as a main contact for communicating and collaborating with assigned accounts Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc. Verifying patient information within assigned accounts EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested. Confirming request information and requesting additional documentation from patients/requesters to process pending forms. Pulling and completing forms while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations. Following and performing workflows specific to assigned accounts Providing and logging detailed and accurate information on each form processed in accordance with MediCopys policies/procedures Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms. Providing world-class customer service to patients and clients while ensuring patient privacy. Handling high call volumes while maintaining a high level of service and professionalism. Maintaining all established production/quality goals, while managing assigned accounts within MediCopys established turn-around time. Reports to the Director of Disability as necessary. Skills/Qualifications: Thorough and detail-oriented Professional demeanor Customer oriented disposition Demonstrate a positive attitude, and be able to interact well with employees Demonstrate excellent communication skills Proven consistent dependability and attendance Confidentiality and discretion is required Ability to conduct and interpret HIPAA/Privacy Guidelines Solid organizational skills, including multitasking and time-management The flexibility to adapt to frequent changes in the industry and office High School Diploma or equivalent required. "