Director of Training

???? We&aposre Hiring: Director Process Training | US Healthcare (Payor Domain) | Bangalore ????

US healthcare (Payor domain)

Location

Shift

Team Size

Experience

Client: Healthcare BPO

???? Key Responsibilities:

? Oversee new hire training, OJT quality, batch productivity & ROI.

? Lead training operations in collaboration with Ops & Quality teams.

? Drive content change management & training effectiveness.

? Manage stakeholder feedback, attrition, and throughput targets.

? Lead a team of trainers/master trainers.

? Initiate continuous improvement and digital transformation in learning.

???? Key Skills & Must-Haves:

???? Strong leadership in training delivery within US Healthcare Payor domain.

???? Deep understanding of training evaluation, content design, and facilitation (virtual & in-person).

???? Data-driven approach to measure impact: Pass %, quality, batch yield, ramp-up metrics.

???? Exposure to compliance standards (ISO, ISMS) and audit readiness.

???? Proficiency in MS Office; experience with LMS platforms a plus.

???? Preferred Attributes:

? Strong analytical & planning skills.

? Excellent interpersonal, coaching, and communication skills.

? Strategic mindset with hands-on execution capabilities.

? Experience in digital learning adoption.

? Global training practice knowledge.

???? Why Join Us

You&aposll be part of an inclusive and innovation-driven organization with:

???? Global exposure.

???? Recognition-rich work culture.

???? Continuous learning and growth.

???? Top-tier medical insurance.

???? Employee wellness & engagement programs.

???? Ready to take your career to the next level Apply now or connect with us to learn more!

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