Job
Description
Education & Experience: 15+ years experience in a technical support, helpdesk, or network support management. 5+ years working for a technology service provider, security vendor, or similar business. 5+ years’ experience managing staff of more than 50 people. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.)
