Director, Network Service Assurance

As the Director, Network Service Assurance at London Stock Exchange Group (LSEG), your role is crucial in ensuring the seamless delivery of services across a global network organization. You will be responsible for budget management, risk mitigation, audit compliance, and the end-to-end delivery of normal projects, aligning operational excellence with interpersonal objectives. Collaboration with cross-functional and regional teams to drive efficiency, compliance, and continuous improvement in service delivery will be a key aspect of your responsibilities. Reporting to the Head of Network Service Management in Network Products and Services (NPS), you will play a vital role in maintaining the operational resiliency and stability of one of the world's largest networks. **Role Overview:** - Lead the service assurance capabilities across LAN connectivity, WAN & Edge connectivity, Market & Customer Connectivity, and Application Network Connectivity. - Support all business divisions within the group by overseeing the delivery of normal projects. **Key Responsibilities:** - Manage annual budgets for normal projects, ensuring alignment with organizational priorities. - Allocate resources to optimize service delivery and cost efficiency. - Identify, assess, and mitigate operational, financial, and compliance risks impacting BAU delivery. - Oversee the end-to-end delivery of normal projects, ensuring timely delivery within scope and budget. - Lead and mentor a distributed team, promoting a culture of accountability and professional growth. **Qualifications:** - Bachelor's degree or equivalent experience in IT, Engineering, or related field. MBA or advanced degree preferred. - 10+ years in service assurance, IT service management, or operations, with 5+ years in leadership roles. - Expertise in budgeting, financial analysis, and vendor management. - Strong knowledge of project management frameworks (ITIL, Agile, PMP). - Exceptional communication and customer management skills.,