Director – Network Operations (non infrastructure)

Looking for a "Director – Network Service Delivery" (Non-Infrastructure) for our leading global IT client.

15-20 Yrs experience in managing Network services delivery - Back office operations.

Domain Knowledge - Strong understanding of Network services, Service Fulfilment, Service Assurance, Inventory, Provisioning,

Strong knowledge in any one of the core telco domain knowledge - Wireline/Fibre, SDWAN/SASE, 5G

1. How you’ll contribute (Key Responsibility Areas):

Part of the delivery leadership team for Network services practice. Expand on and ensure long-term relationships and success with one or more major clients in the CSP segment. This leader is responsible to:

Manage smooth delivery, Grow the revenue of the account and exceed targets and ensure Margin targets.

• Responsible to Build and manage large teams in the network services domain
• Own the customer and ensure zero defect delivery culture with the teams
• Responsible for CSAT and ESAT
• Contribute for network service practice development – in terms of new enablers, solutions and go to market strategies

2. What shall make you Successful (Must Have Experience):

· Strong delivery leader with making customer success mindset

· Ability to thrive in a start-up type culture – This is fast growing practice within an established company with ambitious growth and look for dynamic leader

· Domain Knowledge - Strong understanding of Network services, Service Fullfillment , Service Assurance, Inventory, Provisioning and Closed loop automation

· Strong knowledge in any one of the core telco domain knowledge - Wireline/Fibre, SDWAN/SASE, 5G

· · Proven track record of managing project deliverables on time, under budget and quality

· Experience in leading a team of individuals and driving team performance, as well as ability to manage key internal stakeholders. Skills to develop the team

· Relationships and Relationship-building- Develop and maintain strong client relationships

· Strategic Thought Leader - Needs to understand Clients respective strategies and priorities, how the parties can help each other achieve their goals, as well as execute, negotiate, and partner.

· Cross-functional Expertise - Experience in driving cross functional teams. Strong partnerships across internal teams is required to execute on the wants and needs of the client.

· Communication - Strong and clear communicator to all levels and functions. Ability to distill complexities to client and senior management, as well as synthesize issues, recommendations

· Good understanding of Project Financials and key levers that influence profitability

· A Technology Role model for the team, responsible for mentoring, motivating & leading the delivery team

3. Good To Have Experience:

· Have experience working with Tier1 CSPs across Europe/UK/North America region

· Pre Sales / Solutioning