Job
Description
Conceptualize, supervise and Monitor franchise and brand conversion operations as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Systems Integration, Front Office, Brand standards, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. The candidate works with hotel leaders to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment. Demonstrates knowledge and proficiency of all operational aspects and build a strong liaison with all important to drive strong leadership, team collaboration and management with the ability to effectively coordinate and motivate a diverse team. CORE WORK ACTIVITIES Key Responsibilities: Standardize SOPs across hotel operations and maintain it through training and monitoring for enhanced guest experience and consistent services Collaborate with stakeholders, resolve conflicts, and build positive relationships Develop and implement strategic plans to improve brand compliance and enhance customer experience Maintain strong relationships with Brand, IT, Design, Development and Operations teams alongside above property marketing, finance and development teams. Strong problem-solving and decision-making skills to address operational challenges and make critical decisions. Identifies any changes and/or trends and recommends necessary and effective changes with hotel PIP and implementation. Analyzes information and evaluate results to choose the best solution and solve problems. Informs and/or updates the subordinates/ superiors on relevant information in a timely manner. Maintains constant and effective communication Ensure shared services agreements are formalized in collaboration with the Finance teams and General Managers of the hotels/markets. Leading the Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Training and mentoring of performance by effectively using the Balance Score Card and Brand standards as tools. Managing and Conducting Human Resource Activities: Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Provides guidance and direction to subordinates, includes setting performance standards and monitoring performance. Develops team through training and example. Conducts performance reviews and implements disciplinary procedures and incentive plans. CANDIDATES PROFILE Education and Experience 3 or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or 15+ years of experience in Hotel Industry in Operations. Management Competencies Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others, making a good first impression and representing Marriott in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Driving for Results - Setting high standards of performance for self-and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self-and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriotts Spirit to Serve. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational capability Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc. Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences Reading Comprehension - Understanding written sentences and paragraphs in work related documents Writing - Communicating effectively in writing as appropriate for the needs of the audience
