Director

About the Role:

Director

ServiceNow Director

Key Responsibilities:

• Leadership and Strategy:

  Lead and define the strategy for

  ServiceNow

  services within the organization. Work closely with senior leadership to align ServiceNow initiatives with overall business goals, ensuring value-driven outcomes for clients.

• Solution Design & Delivery:

  Oversee the design, development, and deployment of

  ServiceNow

  solutions across different modules such as

  ITSM (IT Service Management)

  ,

  ITOM (IT Operations Management)

  ,

  HR Service Delivery

  ,

  Security Operations

  ,

  Governance, Risk & Compliance (GRC)

  , etc. Ensure successful delivery from concept to implementation.

• Client Engagement:

  Build and maintain strong relationships with key clients, understanding their business challenges and translating those into

  ServiceNow

  solutions that deliver business value. Serve as a trusted advisor, providing thought leadership and guidance on ServiceNow best practices.

• Team Management & Development:

  Manage and mentor a team of

  ServiceNow

  professionals, including consultants, architects, and developers. Foster a culture of continuous learning and professional growth within the team.

• Operational Excellence:

  Ensure operational excellence in the delivery of ServiceNow services, focusing on quality assurance, project governance, risk management, and adherence to timelines and budgets.

• Innovation & Optimization:

  Drive the adoption of new

  ServiceNow

  features, modules, and industry best practices. Identify opportunities for process improvement and automation across IT and business functions, leveraging the full potential of the

  ServiceNow

  platform.

• Sales & Business Development:

  Collaborate with the sales team to identify new business opportunities and develop proposals for

  ServiceNow

  implementations. Assist in business development activities, including pre-sales support, proposal development, and client presentations.

• Financial Management:

  Manage the financial performance of the

  ServiceNow

  practice, ensuring the successful delivery of projects within budget and on schedule. Oversee resource allocation and project profitability.

Skills & Qualifications:

• Experience:

  10+ years of experience in

  ServiceNow

  implementation and consulting, with at least 5 years in a leadership role. Extensive experience in delivering

  ServiceNow

  solutions across multiple modules.

• ServiceNow Expertise:

  Deep knowledge of the

  ServiceNow

  platform, including configuration, customization, integration, and implementation across various modules like

  ITSM

  ,

  ITOM

  ,

  HRSD

  ,

  GRC

  ,

  SecOps

  , etc.

• Leadership:

  Proven leadership experience in managing and mentoring teams of technical consultants and architects. Ability to inspire and motivate teams to achieve outstanding results.

• Client Relationship Management:

  Strong experience in managing client relationships, understanding business needs, and translating them into technical solutions. Ability to engage with senior executives and stakeholders.

• Business Acumen:

  Strong understanding of business processes, IT operations, and digital transformation initiatives. Ability to align

  ServiceNow

  solutions with clients business objectives and outcomes.

• Project Management:

  Excellent project management skills with experience in delivering complex, large-scale IT projects on time and within budget. Knowledge of project management methodologies such as

  Agile

  ,

  Waterfall

  , or

  DevOps

  .

• Sales & Business Development:

  Experience in pre-sales activities, including RFP responses, proposal development, and client presentations. Ability to identify and capitalize on business opportunities.

• Certifications:

  ServiceNow certifications such as

  Certified System Administrator (CSA)

  ,

  Certified Implementation Specialist (CIS)

  , or

  Certified Application Developer (CAD)

  are highly desirable.

Education:

• A

  Bachelor's

  or

  Master's

  degree in

  Computer Science

  ,

  Information Technology

  ,

  Engineering

  , or a related field. MBA or relevant business qualifications are a plus.