Director - Client Engagement and Digital Transformation

As an Account Management & Client Engagement professional at Aeries Technology, you will play a crucial role in driving transformation and strategic initiatives for our clients. Your responsibilities will include: - Act as a strategic advisor to C-level stakeholders, providing insights on compliance, operational efficiency, and transformation initiatives. - Manage end-to-end client relationships, ensuring service delivery alignment with client expectations across functions. - Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA, and executive leadership. - Oversee key deliverables such as transformation roadmaps, reporting, and governance to ensure client satisfaction. - Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement to support account growth. You will also be responsible for: - Leading end-to-end transformation initiatives focusing on automation and digitization across operations. - Collaborating with global teams to drive change management and implement scalable, future-ready operating models. - Providing strategic insights and solutions on internal controls as part of broader transformation programs. Additionally, you will: - Partner with clients to assess and align their governance and compliance frameworks for transparency and operational integrity. - Support audit readiness, data integrity, and regulatory compliance in collaboration with risk and compliance stakeholders. In your role, you will provide local leadership at the Hyderabad/client site, managing leadership visits, strategic reviews, and governance meetings as needed. You will act as a point of escalation and guidance for cross-functional teams on-site and ensure effective communication and coordination between corporate leadership and Hyderabad operations. Your aim will be to foster a strong and cohesive workplace culture aligned with Aeries values and operational goals. Qualifications & Experience: - Minimum 15 years of experience in account management, client partnership, and transformation. - Preferred industry experience in Technology, IT, ITES, Digital & e-commerce, SaaS, or Tech consulting. - Strong understanding of technology platforms, enterprise systems, and digital transformation concepts. - Proven track record of managing key accounts, client relationships, and growing accounts. - Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients. - Skilled at managing expectations, handling escalations, and navigating complex client environments. - Strong grasp of project management methodologies. - Collaborative working style with both clients and internal teams. - Ability to thrive in fast-paced, high-growth, or ambiguous environments. - Preference given to candidates based in Hyderabad. Please note that your responsibilities may include tasks not explicitly mentioned in the job description as required by the Company.,