Director - BPO Solutioning (BFSI Domain)

BPO Solutioning efforts within Banking & Financial Services

Location: Hyderabad/ Chennai/ Bengaluru

Years of experience: 18+ Years

Key Responsibilities:

- Lead the development of winning BPO solutions for the above-mentioned sector RFPs/RFIs including effort estimation, commercials, and delivery models.

- Architect BPO solutions leveraging omnichannel, AI/ML, RPA, and speech analytics platforms.

- Act as a strategic advisor during client discussions and solution walkthroughs.

- Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators.

- Drive bid defense presentations, capability demonstrations, and pricing negotiations.

- Liaise with delivery, technology, workforce management, and transformation teams to validate solutions.

- Work closely with partnership/alliance teams to incorporate third-party tools/platforms into solution designs.

- Stay abreast of emerging trends in CX, customer expectations, and competitive landscape.

- Continuously innovate solution frameworks to enhance competitiveness and relevance.

Required Skills & Experience:

- 15+ years of total experience with at least 7 years in BPO solutioning.

- Proven track record in leading large, complex presales cycles and winning strategic deals.

- Experience in designing digital solutions using RPA, AI bots, NLP, voice analytics, etc.

- Excellent communication, presentation, and stakeholder management skills.

- Exposure to global delivery models and experience working with international clients is preferred.

For further information, kindly reach out to us at ruchita.khole@credencehrservices.com