Director After Sales & Service Solid Dosage Pharma – APAC

10 years

0 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Engineering

India, Vadodara
May 2 2024
Full time
Permanent

Job benefits

Competitive salary and bonus scheme
Continuous personnel development (e-learnings & projects)
Free day to volunteer

Your responsibilities and tasks

  • Leading After sales & service business for Pharma India with Service sales, Field Service, and Installation & commissioning sub organizations.
  • Responsible for Service sales & order intake, review hot prospects, sales/courtesy visits to customers.
  • Responsible for review & monitoring of Field service activity
  • Responsible for review & monitoring of Installation & commissioning team. Ensure project site completion on time.
  • Responsible for customer centricity & customer reach within APAC region as well as other business regions.
  • Handling team of 20 FTEs (Direct & Indirect reports) & 2 dotted org reports
  • Monitor resource planning, team member’s training & development plans subject to business need.
  • Dealing with GEA global counter parts for spares, service of Europe supplied machines & other supports.
  • Prepare data for management reporting.
  • Promoting spares business & upgrade projects with new initiatives/innovations E.g., Automation upgrade, Process upgrades for the existing customers.
  • Promote & upgrades for compression machines for existing supplied machines.
  • Supporting global OSD sites for service & upgrade projects e.g., GRAL, Single Pot processors etc.
  • Dealing with internal stake holders e.g., Procurement, Projects, sales, supply chain, manufacturing etc.
  • Implementation of CRM system.

Your profile and qualifications

  • Engineering background with Business & customer centric mindset
  • Minimum 10 years of similar experience
  • Strong operational and cost focus based proven track record of work experience in similar role.
  • Customer centric approach
  • Handling of team of more than 5-10 people.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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