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Digital Transformation Specialist

5 - 10 years

6 - 15 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Bidding RFI Bpo Presales RFP RFQ ROI

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Description Summary: Work closely with the GBPO teams and LOBs to close the presales requirements • Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements • Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns. What you will be doing: Work closely with the GBPO teams and LOBs to close the presales requirements Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns. Ensure a superior presales response through outstanding communication and advanced problem-solving skills Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales support Identify and consistently measure programs and deliverables against key performance metrics (KPIs) What you bring: Excellent verbal and written communication skills in English 5-8 years of experience in BPO presales service, specifically in handling US and UK customers Strong interpersonal skills with the ability to empathize and understand complex customer needs Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries Proficiency in customer service software, CRM systems, and advanced computer skills Prior experience in pre- sales is a valuable asset in this role Financial services industry knowledge and/or large tech company experience is preferred Relationship builder with proven ability to work with senior business leaders and executives Ability to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are important Ability to successfully overcome obstacles and attention to detail What we offer you: A range of benefits designed to help support your lifestyle and wellbeing A modern international work environment and a dedicated and innovative team A broad range of professional education and personal development possibilities FIS is your final career step! A work environment built on collaboration, flexibility and respect

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Lancesoft
Lancesoft
www.lancesoft.com

IT Services and IT Consulting

Herndon Virginia

5001-10000 Employees

191 Jobs

    Key People

  • Manoj Daya

    President & CEO

  • Ravi Naik

    Co-Founder & COO

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