Job
Description
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to addon channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fastpaced, growth business available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
The Content Publishing Operations organization is responsible for delivering ontime and defectfree content publishing to our global customers. To enable this charter, the organization plays a crucial role in managing operational performance, detecting risks and defects to drive proactive mitigation efforts, and ensuring the seamless publishing of content to our platform. Currently, the organization supports +50 distinct workstreams across 4 global sites to create a 24*7 operations network. To effectively manage this dynamic and complex network, we are seeking a Program Manager to support the global labor planning and labor allocation strategy, and run the business mechanisms to support organizational initiatives all in an environment of rapid growth and increasing complexity. This role will support in establishment of global labor resource management mechanisms and evolve current resource planning strategies in alignment with crossfunctional teams (Operations Program, Intake, Site Leadership, Recruiting, Finance), analyze headcount data to drive business recommendations, and drive crossfunctional initiatives including tool and product launches. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fastmoving environment and play a critical role in driving productivity through human resource management. As decisions made by this role can have a significant impact on labor placement, associate experience, business performance, and overall costs associated with how well the labor plan balances between the site and the network level constraints, we are looking for candidates who are highly analytical, understand complex systems, and can influence a global set of crossfunctional stakeholders impacted by labor planning. Drive labor planning and labor allocation Create, maintain, and publish the global labor planning and allocation source of truth Drive cross functional teams by defining strategies on headcount management best practices and processes Deliver simple, scalable solutions to difficult problems including manual headcount management processes and resource demand planning Define, report, and enhance global labor capacity status to surface continuous improvement opportunities and influence input driven enhancements. Take proactive steps to ensure that best practices in labor planning and allocation are shared across crossfunctional stakeholders Work with data source providers and technology teams to ensure that key decision data is accurate, automated, transparent, and timely Conduct complex data analysis, and identify patterns and trends in headcount data About the team Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a frictionfree selfservice delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins. Detail oriented analytical skills and proficiency in data analysis tools, with advanced Excel skills and other datatracking tools. Experience working and influencing cross functionally with tech and nontech teams. Experience using data and metrics to drive improvements. Experience implementing repeatable processes and driving automation or standardization. Clear and effective verbal/written communication skills with internal and external stakeholders. 1+ year of experience in workforce or resource planning. SQL or Python Proficiency at an advanced level. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Advanced data visualization skills, including experience using Tableau or AWS QuickSight. Highly selfmotivated.
