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DIGITAL SECURITY - IAM - SAILPOINT

5 - 10 years

10 - 15 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Training Root cause analysis Customer satisfaction Cloud sailpoint User provisioning Management Troubleshooting microsoft AWS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core Skills Provide advanced support for SailPoint IdentityNow, resolving complex technical issues. Strong understanding of IAM concepts, including user provisioning, access certification, and role management. Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns. Manage and resolve support tickets, ensuring timely and effective solutions. Conduct root cause analysis and implement corrective actions to prevent recurrence of issues. Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction. Assist in the development and maintenance of support documentation and knowledge base articles. Experience with RESTful APIs and integration with other systems. Participate in on-call support rotation as needed. Provide training and guidance to junior support engineers. Excellent problem-solving skills and the ability to troubleshoot complex issues. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Preferred Skills Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD). Knowledge of cloud platforms like AWS, Azure, or Google Cloud. Certification in SailPoint IdentityNow or other IAM solutions.

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Information Technology and Services

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