Digital Program Leader

About Us : At Decathlon Sports India, our purpose is to "Move people through the wonders of Sport"

We believe the way to achieve this is by transforming digitally and creating a WOW experience for our users through seamless omni journey both inside our stores and online through our website and shopping App. We are undergoing a strategic transition in our business model to capitalize on this changing behavior and grow our digital business by 3X in the coming 2 years.

TEAM BACKGROUND :

You will be a part of the digital commerce leadership team at Decathlon, with focus on:

Demand Side

• Digital stock planning & management

• Regional In stock

• OOS Forecasting & Reduction

• Input Metrics

Customer Side

• Search

• Personalization

• Customer Programs: Exchange, Serviceability, Delivery Speed, etc

• Quick Commerce

• UI/UX

JOB DESCRIPTION :

We are seeking a dynamic Digital Program Leader to drive our digital transformation initiatives, focusing on demand-side management, customer experience, and rapid commerce. This role will lead cross-functional teams to optimize digital stock planning, regional instock, and OOS forecasting while enhancing customer-side experiences through search optimization, personalization, and customer programs like exchange and delivery speed. The leader will ensure seamless UI/UX, leverage analytics for data-driven decisions, and collaborate with stakeholders across technology, product, and supply chain. A Program Manager has to collaborate across various teams and functions and set charters and processes and ensure the program is activated within deadlines with the right metrics and is running efficiently. A successful candidate will have a strong background in digital program management, exceptional leadership skills, and a proven track record in enhancing customer satisfaction and operational efficiency

RESPONSIBILITIES:

Strategy

• Identify key programs across business, set charters, success metrics in place and collaborate with relevant stakeholders to build programs and ensure smooth running.

• Conduct market research and competitor analysis to identify opportunities for differentiation and market positioning.

Stakeholder Management / Collaborations

• Proactive business forecasting and ensuring availability of right inventory and with faster delivery for digital customers

• Collaborate with Digital Category Business Teams to understand their business modelling to forecast better and engage with Supply & Logistics teams to enhance operational efficiencies.

• Work closely with the product & Customer Excellence teams to understand customer challenges better and provide solutioning.

• Work and enable better customer journeys on the website via improvement Search, Personalization and UI/UX inputs defining and monitoring success metrics.

QUALIFICATIONS:

• Masters degree

• Demonstrated expertise in program management, preferably within the D2C or ecommerce sector for 8 - 12 years

• Proficient analytical skills, with a strong ability in data analysis and market research

• Knowledge in programming languages like Python & SQL

• Outstanding communication with an ability to create visualizations and present to the leadership teams.

Office Location : Decathlon Anubhava, Bangalore