Digital Adoption Content Engineer

We re expanding our Digital Productivity team and looking for a Digital Adoption Content Engineer dedicated to building in-app guides, dashboards and configurations for enterprise applications across verticals (HRM, CRM, insurance, healthcare, etc.). In this newly created role, you ll play a central part in shaping how customers adopt and use complex business apps enabling them to onboard faster, reduce friction, and maximize value from their software investments.

If you re passionate about bridging business processes, user experience, and technical delivery and want to make a real impact on digital transformation at scale this is a great opportunity.

We re expanding our Digital Productivity team and looking for a Digital Adoption Content Engineer dedicated to building in-app guides, dashboards and configurations for enterprise applications across verticals (HRM, CRM, insurance, healthcare, etc.). In this newly created role, you ll play a central part in shaping how customers adopt and use complex business apps enabling them to onboard faster, reduce friction, and maximize value from their software investments.

If you re passionate about bridging business processes, user experience, and technical delivery and want to make a real impact on digital transformation at scale this is a great opportunity.

Required:

• Hands-on familiarity with

  SaaS/enterprise applications (e.g. HRM, CRM, enterprise portals, insurance claims or healthcare-related apps).

• Technical proficiency

  comfortable reading/working with HTML, CSS,

  and ideally some scripting/SQL or similar to define transactions, data conditions, and integration logic.

• Familiarity with generative AI tools for automation and content enhancement.

• Strong analytical thinking and ability to define meaningful metrics or KPIs for adoption, usage, workflows or transactions.
• Excellent collaboration and communication skills; ability to work with stakeholders across business, IT, and product functions to map and understand complex processes.

Nice to Have

• 4-8 years of experience creating content, documentation, guides or workflows for enterprise applications or SaaS platforms.
• Understanding of SaaS architecture, data models, and cloud-based enterprise environments.
• Experience or interest in change management, user training or digital transformation projects.

Experience preferred

• We can look at profiles who have been business analysts, application analysts/specialists, admins for SaaS apps like major HRM, CRM, healthcare apps
• Consultants specialised in enterprise SaaS apps, who help establish functional requirements or led major application implementation projects.