Digital Adoption Content Engineer

Join our Digital Productivity Team, a globally distributed group that thrives on collaboration, innovation, and autonomy. We are building solutions that blend Digital Experience and Digital Adoption Platform technologies to transform how businesses engage with software.

As a Digital adoption Content Engineer, you ll be at the heart of creating impactful in-app guides, workflows, and templates that help customers succeed. This is a new role, giving you the opportunity to shape strategies, work with world-class experts, and contribute to products that drive measurable adoption and value for customers.

If you re passionate about crafting seamless digital experiences, working across global teams, and leveraging technology to solve real-world problems, this is your chance to make a significant impact while growing your career in an innovative, future-focused environment.

Key Responsibilities:

• Content Development:

  Create in-app guides, workflows, templates, and library packs to drive product adoption.

• Testing & Quality Assurance:

  Validate content functionality across environments to ensure high usability and performance.

• Cross-Functional Collaboration:

  Work with Product Managers, SMEs, and engineers to align content with roadmap objectives and customer needs.

• Customer Feedback & Insights:

  Gather, analyze, and apply feedback to continuously improve content.

• Technical Problem Solving:

  Use scripts, automation, and AI tools to troubleshoot and resolve technical challenges.

• Contribution to Roadmap:

  Support roadmap planning and innovation for content-driven adoption strategies.

Success Metrics:

• Quality and usability of developed content.
• Timely delivery and alignment with project roadmap.
• Positive customer feedback on guides, workflows, and templates.
• Effective cross-team collaboration and problem-solving.

Required:

• 4-8 years of experience in c

  ontent creation (in-app guides, tutorials, documentation, or workflows).

• Hands-on experience in SaaS environments.

• Technical proficiency in HTML, CSS, Python, and SQL.

• Familiarity with generative AI tools for automation and content enhancement.
• Strong analytical and collaboration skills.
  
  
  

Nice to Have:

• Understanding of SaaS architecture, scalability, and cloud platforms.
• Experience with digital adoption platforms (DAP) or digital experience (DEX) tools