CBS - MBA - Content Services-Supervising Associate-Technical Writer

Discipline-Content Services

Role Type-Technical writing

We are looking for accomplished technical writer with strong research and content creation skills. In this role, you will prepare, review, revise and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation, with very little guidance or supervision. You will synthesize business requirements and help support on strategic or deeply complex documentation scenarios in a cross-team environment.

Your key responsibilities

• Create and review user/administrator guides, installation guides, video tutorials, online help, and developer documentation for products/services
• Collaborate with cross-functional teams to analyze the business problem and the communication/training requirement
• Identify information gaps, gather process/application knowledge and conduct audience analysis to define the informational architecture and appropriate instructional design approach
• Write crisp, concise and easy-to-follow technical documents
• Organize and present information through diagrams, flow charts and process flow maps
• Evaluate organization structure to help improve content management
• Provide recommendations on best practices in technical documentation to customers
• Schedule the writing deliverables, review the content deliverable quality, serve as the liaison between the product team and the content/creative team
• Ensure that the content is compliant with EY brand guidelines and Microsoft Manual of Style for Technical Publications
• Lead documentation initiatives and drive guidelines and best practices for the technical writing function
• Create content for state-of-the-art applications for a diverse range of user groups from across the best-in-class companies

Skills and attributes for success

• Enterprising and independent with the ability to multitask, prioritize and own projects end-to-end
• Exceptional ability to exercise user empathy to ensure usability and productivity of the products
• An eye for informational architecture
• Ability to understand how complex systems work and translate the technical jargon into simplified documents
• Familiarity with recent tools and technologies and the basic logical working of tools and platforms
• Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure
• Logical and structured in thought and communication; ability to accurately comprehend ideas, expectations and concerns
• Ability to clearly communicate complex messages to a variety of audiences
• Excellent verbal and written communication skills
• Detail oriented and problem-solving mindset

To qualify for the role, you must have

• At least 8-9 years of related experience
• Bachelor s or master s degree, preferably in English literature or mass communication

Ideally, you ll also have

• Working knowledge of tools such as Visio, Snagit and RoboHelp
• Aptitude and willingness to continually expand your core skillset

Technologies and tools

• Proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat/PDF-XChange
• Knowledge in Project Management tools and methods

• An eye for informational architecture
• Ability to understand how complex systems work and translate the technical jargon into simplified documents
• Proven record of independently managing the end-to-end documentation creation process
• Familiarity with recent tools and technologies and the basic logical working of tools and platforms
• Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure