Dialer Engineer (VoIP & Contact Center Solutions)

Job Profile:-

Dialer Engineer

Typical work week looks like:-

• Install, configure, and customize Vicidial / GoAutoDial / other dialer systems
• Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services
• Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing
• Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions
• Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability
• Optimize dialer performance for concurrent calls, scalability, and QoS
• Troubleshoot and resolve VoIP/Dialer-related issues in production environments
• Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure

Our ideal candidate should have:-

• Strong expertise in Vicidial / Asterisk / FreeSWITCH
• Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer)
• Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing
• Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel
• Experience in VoIP QoS, Load Balancing, and Failover mechanisms

Good to Have:-

• Experience with Call Center Analytics & Reporting
• Familiarity with CRM integrations for dialer systems
• Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices

What you can expect from ORI:-

• Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.
• An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences.
• Chance to work on cutting-edge of technology.
• Freedom to pursue your ideas and innovate with multiple technologies

If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role.