3 Plivo Jobs

This is a remote position. As a proactive and innovative Prompt Engineer Intern, you will have the opportunity to work remotely and collaborate with our AI and engineering teams. Your primary responsibility will involve designing, testing, and refining prompts that enhance the performance of our conversational assistants. By leveraging your creativity and technical skills, you will play a vital role in improving the overall user experience by ensuring accurate, relevant, and engaging responses from our assistants. In this role, your key responsibilities will include: - Design & Experimentation: Creating and testing various prompt strategies to optimize AI assistant performance. - Collaboration: Working closely with cross-functional teams to understand requirements, gather feedback, and iterate on prompt designs. - Data Analysis: Analyzing the effectiveness of different prompts using performance metrics and user feedback. - Documentation: Maintaining detailed records of experiments, findings, and insights to drive future improvements. - Research & Innovation: Staying updated with the latest trends and research in NLP and prompt engineering to continually enhance our strategies. Requirements: - Interest in AI: Demonstrated passion for AI, machine learning, and natural language processing through academic projects, research, or personal initiatives. - Experience: Previous experience with prompt engineering or NLP projects is advantageous but not mandatory. - Work Ethic: Ability to work independently, manage time effectively, and thrive in a remote work environment. Benefits: - Remote Flexibility: Enjoy the freedom to work from anywhere with flexible hours that suit your schedule. - Hands-on Experience: Gain practical exposure to prompt engineering and contribute to cutting-edge AI assistant development. - Mentorship & Learning: Collaborate with experienced professionals in AI and engineering, fostering opportunities for growth and learning. - Networking: Engage with industry experts and participate in innovative projects with a direct impact on improving AI technologies. - Potential for Full-Time Role: Exceptional interns may be considered for full-time positions upon successful completion of the internship. Required Skills and Experience: - Proven experience with Asterisk PBX installation, configuration, and customization. - Strong knowledge of VoIP protocols such as SIP, RTP, IAX, and telephony standards. - Proficiency in developing and debugging custom dial plans and call flows. - Experience with integrating Asterisk with databases (e.g., MongoDB, PostgreSQL). - Familiarity with scripting languages like Python or PHP for telephony applications. - Knowledge of QoS, echo cancellation, and other VoIP performance tuning techniques. - Basic understanding of network configurations, including firewalls, NAT, and VPNs. Preferred Skills: - Experience with FreePBX or other Asterisk GUIs. - Hands-on experience with Linux/Unix environments for server administration. - Familiarity with cloud telephony platforms (e.g., Twilio, Plivo) and APIs. - Exposure to AI voice systems or IVR integration with conversational AI platforms. - Knowledge of WebRTC and real-time communications tools. - Certifications in VoIP or telecommunication systems (e.g., Digium, CCNA Voice).,

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routing, integrating VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions, managing SIP Trunks, DID Management, Call Queues, Failover & High Availability, optimizing dialer performance for concurrent calls, scalability, and QoS, troubleshooting and resolving VoIP/Dialer-related issues in production environments, and ensuring security, fraud prevention, and SIP firewalling in VoIP infrastructure. The ideal candidate will possess strong proficiency in Vicidial / Asterisk / FreeSWITCH, familiarity with OpenSIPS / Kamailio (SIP Proxy & Load Balancer), knowledge in SIP, RTP, WebRTC, IVR, Call Recording, Conferencing, integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel, experience in VoIP QoS, Load Balancing, and Failover mechanisms. Additionally, experience with Call Center Analytics & Reporting, familiarity with CRM integrations for dialer systems, and exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices would be advantageous. At ORI, you can expect a workplace infused with passion and happiness, an open culture with tremendous growth opportunities, fostering leadership, opportunities to work on cutting-edge technology, and the freedom to innovate with multiple technologies. If you possess a strong expertise in dialer technologies and a drive for crafting innovative contact center solutions, this role is perfect for you.,

Job Profile:- We are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System , who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio , along with hands-on experience in integrating CPaaS and Telephony APIs . Typical work week looks like:- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability Optimize dialer performance for concurrent calls, scalability, and QoS Troubleshoot and resolve VoIP/Dialer-related issues in production environments Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure Our ideal candidate should have:- Strong expertise in Vicidial / Asterisk / FreeSWITCH Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer) Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel Experience in VoIP QoS, Load Balancing, and Failover mechanisms Good to Have:- Experience with Call Center Analytics & Reporting Familiarity with CRM integrations for dialer systems Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices What you can expect from ORI:- Passion & happiness in the workplace with great people & open culture with amazing growth opportunities. An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences. Chance to work on cutting-edge of technology. Freedom to pursue your ideas and innovate with multiple technologies If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role. Show more Show less