Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Personalized Support Engineer (PSE) TELUS International

1.0 - 5.0 years

3 - 8 Lacs

noida, greater noida

Work from Office

Description: PNACC (Phone Numbers and Account Administration) PSE (Personalized Support Engineer) PNACC PSE is primarily focused on Twilio Phone Number products and has a minor focus on Account related questions. They will deal with a generally high volume of tickets (30+ per day) with a varying level of effort. Some need simple replies, and others need more time investigating. Our work is primarily over Zendesk tickets, with SLAs ranging from 1 hr to 3 hrs. Responsibilities: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's product and engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers' and part...

Posted 1 month ago

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Personalized Support Engineer (PSE) TELUS International

1.0 - 3.0 years

3 - 8 Lacs

noida, greater noida

Work from Office

Required: Fluent in English language (both oral and written) 1+ years experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions. Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customers shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborat...

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Dialer Engineer Oriserve

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routin...

Posted 3 months ago

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Dialer Engineer (VoIP & Contact Center Solutions) Oriserve

3.0 - 5.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Profile:- We are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System , who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio , along with hands-on experience in integrating CPaaS and Telephony APIs . Typical work week looks like:- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routi...

Posted 3 months ago

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