5 Ozonetel Jobs

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routing, integrating VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions, managing SIP Trunks, DID Management, Call Queues, Failover & High Availability, optimizing dialer performance for concurrent calls, scalability, and QoS, troubleshooting and resolving VoIP/Dialer-related issues in production environments, and ensuring security, fraud prevention, and SIP firewalling in VoIP infrastructure. The ideal candidate will possess strong proficiency in Vicidial / Asterisk / FreeSWITCH, familiarity with OpenSIPS / Kamailio (SIP Proxy & Load Balancer), knowledge in SIP, RTP, WebRTC, IVR, Call Recording, Conferencing, integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel, experience in VoIP QoS, Load Balancing, and Failover mechanisms. Additionally, experience with Call Center Analytics & Reporting, familiarity with CRM integrations for dialer systems, and exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices would be advantageous. At ORI, you can expect a workplace infused with passion and happiness, an open culture with tremendous growth opportunities, fostering leadership, opportunities to work on cutting-edge technology, and the freedom to innovate with multiple technologies. If you possess a strong expertise in dialer technologies and a drive for crafting innovative contact center solutions, this role is perfect for you.,

Job Profile:- We are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System , who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio , along with hands-on experience in integrating CPaaS and Telephony APIs . Typical work week looks like:- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability Optimize dialer performance for concurrent calls, scalability, and QoS Troubleshoot and resolve VoIP/Dialer-related issues in production environments Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure Our ideal candidate should have:- Strong expertise in Vicidial / Asterisk / FreeSWITCH Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer) Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel Experience in VoIP QoS, Load Balancing, and Failover mechanisms Good to Have:- Experience with Call Center Analytics & Reporting Familiarity with CRM integrations for dialer systems Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices What you can expect from ORI:- Passion & happiness in the workplace with great people & open culture with amazing growth opportunities. An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences. Chance to work on cutting-edge of technology. Freedom to pursue your ideas and innovate with multiple technologies If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role. Show more Show less

Job Title: Lead Product Manager Location: Noida We are seeking a dynamic and experienced Sr. Manager Product to lead our technology initiatives, drive product and process automation, and manage cross-functional stakeholders. Key Responsibilities: Lead the tech team in designing, developing, and deploying scalable digital solutions across various business functions. Own and manage the complete technology stack with a strong focus on marketing automation and operational efficiency. Oversee and optimize the integration of software like Lead Squared CRM to ensure seamless lead management and customer engagement. Implement and manage Learning Management Systems (LMS) for seamless learning delivery. Build and execute automation workflows using marketing tools, CRMs, and communication platforms to streamline lead nurturing, onboarding, and customer support processes. Collaborate closely with internal teamsSales, Marketing, Product, and Operationsto understand business needs and translate them into effective tech solutions. Manage relationships with external vendors and technology partners to ensure smooth and reliable system performance. Mentor and manage a high-performing tech team, ensuring timely project delivery and adherence to quality and security standards. Define key performance indicators (KPIs), monitor performance for the tech team, and regularly report progress to senior management. Key Skills & Qualifications: Bachelors/Masters degree in Computer Science, IT, or related field. 810 years of hands-on experience in tech leadership roles. Proven experience with LeadSquared, Ozonetel, and LMS platforms. Strong understanding of marketing automation tools and CRM integration. Excellent stakeholder management and communication skills. Proficient in project management methodologies and agile practices. Ability to work in a fast-paced, data-driven environment with multiple priorities. Show more Show less

Role Synopsis The CRM & Contact Center Business Analyst owns patient journeys and engagement processes and acts as the bridge between business teams, contact center operations, IT, and external vendors. This role will own the CRM design and configuration, optimize lead management workflows, define and document specialty-wise processes, integrate CRM with internal and external systems, and build campaigns and automated dashboards to drive measurable patient satisfaction, conversion, engagement, retention, and lifetime value. Key Responsibilities Requirements Gathering, Workflow & Process Design Conduct workshops with marketing, digital, call center, operations, clinical, and IT teams to capture and document detailed business requirements. Map, design, and document end-to-end lead management workflows, contact center call flows, escalation processes, and re-engagement workflows. Define and maintain specialty-wise workflows accounting for treatment types, urgency levels, consultation preferences (tele/in-person), and condition-specific nuances. Define and manage data integrations between CRM and other systems like HIS, EMR, Contact Center Software, Clevertap, Digital Channels, WhatsApp, SMS, etc. Build Reports and Dashboards to track key Operational & Business metrics Translate business requirements into BRDs, FSDs, and user stories. Ensure workflows align with business goals, compliance requirements, and patient experience standards. CRM Configuration Own the overall CRM configuration and design for capturing, routing, nurturing, and converting patient leads across all channels (Digital, Inbound Calls, Outbound Calls, Walk-ins), categories (Enquiries, ER, International, High-Value) and business lines (OP, Pharmacy, Diagnostics, Radiology, IP, etc.) Define/Document specialty-wise lead scoring, routing rules, SLA frameworks, and escalation pathways Design, test, and deploy campaigns, automation workflows, and triggers tailored to each specialty and patient type (new vs. returning) Bring information used by Call Center agents from external sources (Excel Sheets, Website, HIS, EMR, etc.) into the CRM Campaigns & Automation Build lifecycle campaigns in CRM tailored to patient status (lead, booked, post-consult, admitted, discharged, lost) and specialty. Automate communication across multiple channels (SMS, Email, WhatsApp, Voice) based on patient engagement behaviour, medical events, and preferences. Run reactivation and retention campaigns for lost or dormant patients with specialty-specific messaging. Stakeholder collaboration & engagement Engage with internal stakeholders (marketing, digital, operations, clinical, IT) and external vendors. Conduct UAT, document test results, and create SOPs and training material. Enable and train call centre agents, counsellors, and field teams on CRM SOPs and processes. Drive system adoption and be the first point of contact for CRM and contact center queries. Key Requirements 6 to 8 years in CRM process definition, implementation and management, preferably in healthcare or high-touch service industries. Proven experience with Lead Squared/Salesforce/MS Dynamics or similar CRM tools, and knowledge of healthcare workflows preferred. Strong understanding of contact centre systems like Ozonetel/Exotel/Genesys, including IVR, agent routing, and call dispositioning. Experience working with HIS/EMR integrations and healthcare data flows. Ability to break down complex patient journeys into data-driven, automatable CRM workflows. Excellent cross-functional, analytical and problem-solving skills. Show more Show less

Role & responsibilities We are looking for a proactive Dialer & Campaign Manager cum Telecalling Supervisor to manage outbound/inbound campaigns, monitor telecalling teams, and drive successful customer communication strategies. The ideal candidate should have hands-on experience with dialer systems, telecaller coordination, and campaign performance optimizationespecially in promotional or sales-driven environments like gold savings schemes.Key Responsibilities: Campaign & Dialer Management Create, schedule, and monitor outbound campaigns using auto-dialers (e.g., GoAutoDial, VICIdial, Exotel, Ozonetel, or similar). Manage customer data lists, DND filters, retry logics, and time-zone setups. Integrate CRM inputs and campaign tracking (lead follow-ups, scheme reminders, interest callbacks). Generate and analyze daily/weekly campaign reports (pickup ratio, conversion, dropped calls, etc.). Coordinate with IT or vendor for dialer technical support or IVR flow issues. Telecalling Supervision Manage, monitor, and guide the telecalling team on daily targets and scripts. Assign leads, monitor call quality, and ensure adherence to SOP, compliance, and conversion standards. Train new telecallers on tools, pitch delivery, and objection handling. Handle escalations and customer complaints if not resolved at first level. Conduct daily call audits, script improvements, and performance tracking. Performance & Process Improvement Monitor agent KPIs Calls made, talk time, conversion ratio, etc. Coordinate with marketing team for new offer/promotion-based calling campaigns. Support integration with backend CRM/lead tools for automatic updates. Preferred candidate profile Proven experience in dialer system management and telecalling supervision. Strong understanding of campaign logic, lead management, and compliance (especially TRAI/DND rules). Good communication skills in Tamil & English. Proficiency in tools like: Auto Dialers – VICIdial, GoAutoDial, Exotel, Ozonetel, etc. CRM/Lead tools – Zoho, Leadsquared, or custom dashboards. Excel or Google Sheets for report preparation. Preferred Background: BPO / Telecalling campaign in Jewellery, NBFCs, Fintech, or similar sales-focused sectors. Understanding of gold savings schemes, EMI promotions, showroom coordination (is a plus). Team handling experience