Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Dialer Engineer (VoIP & Contact Center Solutions) Oriserve

3.0 - 5.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Profile:- We are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System , who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio , along with hands-on experience in integrating CPaaS and Telephony APIs . Typical work week looks like:- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability Optimize dialer performance for concurrent calls, scalability, and QoS Troubleshoot and resolve VoIP/Dialer-related issues in production environments Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure Our ideal candidate should have:- Strong expertise in Vicidial / Asterisk / FreeSWITCH Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer) Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel Experience in VoIP QoS, Load Balancing, and Failover mechanisms Good to Have:- Experience with Call Center Analytics & Reporting Familiarity with CRM integrations for dialer systems Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices What you can expect from ORI:- Passion & happiness in the workplace with great people & open culture with amazing growth opportunities. An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences. Chance to work on cutting-edge of technology. Freedom to pursue your ideas and innovate with multiple technologies If you have strong expertise in dialer technologies and a passion for building innovative contact center solutions, then you will love this role. Show more Show less

Posted 2 weeks ago

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