3 Exotel Jobs

Role Synopsis The CRM & Contact Center Business Analyst owns patient journeys and engagement processes and acts as the bridge between business teams, contact center operations, IT, and external vendors. This role will own the CRM design and configuration, optimize lead management workflows, define and document specialty-wise processes, integrate CRM with internal and external systems, and build campaigns and automated dashboards to drive measurable patient satisfaction, conversion, engagement, retention, and lifetime value. Key Responsibilities Requirements Gathering, Workflow & Process Design Conduct workshops with marketing, digital, call center, operations, clinical, and IT teams to capture and document detailed business requirements. Map, design, and document end-to-end lead management workflows, contact center call flows, escalation processes, and re-engagement workflows. Define and maintain specialty-wise workflows accounting for treatment types, urgency levels, consultation preferences (tele/in-person), and condition-specific nuances. Define and manage data integrations between CRM and other systems like HIS, EMR, Contact Center Software, Clevertap, Digital Channels, WhatsApp, SMS, etc. Build Reports and Dashboards to track key Operational & Business metrics Translate business requirements into BRDs, FSDs, and user stories. Ensure workflows align with business goals, compliance requirements, and patient experience standards. CRM Configuration Own the overall CRM configuration and design for capturing, routing, nurturing, and converting patient leads across all channels (Digital, Inbound Calls, Outbound Calls, Walk-ins), categories (Enquiries, ER, International, High-Value) and business lines (OP, Pharmacy, Diagnostics, Radiology, IP, etc.) Define/Document specialty-wise lead scoring, routing rules, SLA frameworks, and escalation pathways Design, test, and deploy campaigns, automation workflows, and triggers tailored to each specialty and patient type (new vs. returning) Bring information used by Call Center agents from external sources (Excel Sheets, Website, HIS, EMR, etc.) into the CRM Campaigns & Automation Build lifecycle campaigns in CRM tailored to patient status (lead, booked, post-consult, admitted, discharged, lost) and specialty. Automate communication across multiple channels (SMS, Email, WhatsApp, Voice) based on patient engagement behaviour, medical events, and preferences. Run reactivation and retention campaigns for lost or dormant patients with specialty-specific messaging. Stakeholder collaboration & engagement Engage with internal stakeholders (marketing, digital, operations, clinical, IT) and external vendors. Conduct UAT, document test results, and create SOPs and training material. Enable and train call centre agents, counsellors, and field teams on CRM SOPs and processes. Drive system adoption and be the first point of contact for CRM and contact center queries. Key Requirements 6 to 8 years in CRM process definition, implementation and management, preferably in healthcare or high-touch service industries. Proven experience with Lead Squared/Salesforce/MS Dynamics or similar CRM tools, and knowledge of healthcare workflows preferred. Strong understanding of contact centre systems like Ozonetel/Exotel/Genesys, including IVR, agent routing, and call dispositioning. Experience working with HIS/EMR integrations and healthcare data flows. Ability to break down complex patient journeys into data-driven, automatable CRM workflows. Excellent cross-functional, analytical and problem-solving skills. Show more Show less

Role & responsibilities We are looking for a proactive Dialer & Campaign Manager cum Telecalling Supervisor to manage outbound/inbound campaigns, monitor telecalling teams, and drive successful customer communication strategies. The ideal candidate should have hands-on experience with dialer systems, telecaller coordination, and campaign performance optimizationespecially in promotional or sales-driven environments like gold savings schemes.Key Responsibilities: Campaign & Dialer Management Create, schedule, and monitor outbound campaigns using auto-dialers (e.g., GoAutoDial, VICIdial, Exotel, Ozonetel, or similar). Manage customer data lists, DND filters, retry logics, and time-zone setups. Integrate CRM inputs and campaign tracking (lead follow-ups, scheme reminders, interest callbacks). Generate and analyze daily/weekly campaign reports (pickup ratio, conversion, dropped calls, etc.). Coordinate with IT or vendor for dialer technical support or IVR flow issues. Telecalling Supervision Manage, monitor, and guide the telecalling team on daily targets and scripts. Assign leads, monitor call quality, and ensure adherence to SOP, compliance, and conversion standards. Train new telecallers on tools, pitch delivery, and objection handling. Handle escalations and customer complaints if not resolved at first level. Conduct daily call audits, script improvements, and performance tracking. Performance & Process Improvement Monitor agent KPIs Calls made, talk time, conversion ratio, etc. Coordinate with marketing team for new offer/promotion-based calling campaigns. Support integration with backend CRM/lead tools for automatic updates. Preferred candidate profile Proven experience in dialer system management and telecalling supervision. Strong understanding of campaign logic, lead management, and compliance (especially TRAI/DND rules). Good communication skills in Tamil & English. Proficiency in tools like: Auto Dialers – VICIdial, GoAutoDial, Exotel, Ozonetel, etc. CRM/Lead tools – Zoho, Leadsquared, or custom dashboards. Excel or Google Sheets for report preparation. Preferred Background: BPO / Telecalling campaign in Jewellery, NBFCs, Fintech, or similar sales-focused sectors. Understanding of gold savings schemes, EMI promotions, showroom coordination (is a plus). Team handling experience

Job description Opening In Enterprise Telecom End To End Sales ,Demand generation B2B Process Partner Account Manager Role ,Fixed Day Shift Sat Sun Fixed OFF Work Location - Noida 62 Job Title: B2B Sales Tele Partner Account Manager IT/Telecom (Cloud Telephony, ILL, Leased Lines) Location: Noida 62 Working Days: Monday to Friday (Saturday & Sunday Fixed Off) Industry: IT & Telecom Experience Required: 15 Years (preferred in B2B telecom/IT solution sales) Job Type: Full-Time Job Summary: We are seeking a dynamic and experienced B2B Sales Executive to drive end-to-end sales for our Cloud Telephony, Internet Leased Lines (ILL), and Telecom Solutions. The candidate will be responsible for demand generation, client acquisition, relationship management, and revenue growth in the B2B segment. Key Responsibilities: Identify and generate new B2B leads through cold calling, networking, and digital channels. Understand client requirements and propose tailored cloud telephony, ILL, leased line, and enterprise telecom solutions. Conduct sales presentations and product demos to CXO-level decision-makers. Manage the complete sales cycle from lead generation, proposal creation, negotiations, and closures. Maintain a healthy pipeline and achieve monthly/quarterly revenue targets. Build and maintain strong relationships with clients for long-term business. Collaborate with technical teams for solution design and implementation. Key Requirements: Proven experience in B2B/Corporate Sales in the Telecom/IT/Cloud sector. Strong understanding of cloud telephony, leased lines, ILL, VoIP, SIP trunking, PRI, etc. Strong communication, negotiation, and presentation skills. Target-driven and result-oriented approach. Ability to manage multiple accounts and deliver under pressure. Perks & Benefits: 5 Days Working (Saturday & Sunday Fixed Off) Competitive Salary + Incentives Fast-paced, growth-driven work environment Opportunity to work with leading-edge telecom & cloud technology solutions To Apply: Mail us Your Cv on - Umesh.k@denave.com Call Umesh - 7497050879 ,9711526121