DET - Senior - ITIL - GDSNFS02

Job Title: Service Management - Senior

Job Summary:

Key Responsibilities:

• Support the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs).
• Assist in the implementation and management of ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency.
• Collaborate with clients to understand their service requirements and contribute to developing tailored solutions that meet their needs.
• Work closely with service management teams, providing support and insights to ensure high-quality service delivery.
• Monitor service performance and assist in implementing improvements to enhance client satisfaction and operational effectiveness.
• Stay informed about trends in service management and IT operations to contribute to service improvements and strategic decisions.
• Provide technical insights for proposals and engage in client discussions to support business development efforts.
  

Qualifications:

• Up to 8 years of experience in Service Management, with a focus on IT service delivery and operations.
• Experience in implementing ITIL v4 practices and Agile methodologies, with a track record of contributing to service improvement.
• Strong communication and client engagement skills, with the ability to translate service requirements into effective support strategies.
• Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications in ITIL v4 or Agile methodologies are highly desirable.
  

Preferred Skills:

• Familiarity with service management tools and technologies to streamline operations.
• Knowledge of security practices and compliance standards related to IT service delivery.
• Strong analytical and problem-solving skills, with the ability to work effectively in a team environment.
  

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