Posted:1 week ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Engage with clients to understand their travel preferences, budget, and purpose oftravel.Recommend suitable destinations, travel packages, and experiences tailored toindividual needs.Create customized domestic and international travel packages including sightseeing,accommodation, and activities.Stay up to date on trending destinations, seasonal offers, and partner promotions.Prepare travel quotes and finalize itineraries based on client approval.Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours.Coordinate with DMCs (Destination Management Companies), hotels, and suppliers toconfirm arrangements.Issue air tickets, vouchers, and travel documents efficiently and accurately.Serve as the single point of contact for clients from inquiry through post-travelfeedback.Provide pre-travel briefings and on-trip assistance.Proactively engage past clients with new offers, or personalized travel ideas toencourage repeat bookings.Resolve client issues or complaints with tact and professionalism.Maintain detailed records of all bookings and client communications.Work with internal teams to ensure visa documentation and insurance are processedin time.Coordinate invoicing and payment collection in line with company policies.
Good knowledge of rules, ticketing policies, and global travel norms.
Strong communication and client handling skills.Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.Detail-oriented with strong problem-solving and decision-making skills.A team player who can also take ownership and work independently when needed.Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.
Btw Financial Services & Imf
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