Desktop Support Technician

Desktop Support Technician

•  Mumbai, Maharashtra, India
• Full-time

• Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.
• Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
• Migration and Deployment of Desktops and laptops build as per company standards.
• Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
• Supporting desktop maintenance, security maintenance, including virus updates and patch management
• Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
• Good logical ability & time management skills
• Smart approach towards incident management
• The ability to communicate with overseas customers and problem solving ability by using remote tools like Skype for Business, Web Ex etc

Qualifications

• Educated to degree level or holds a professional qualification.
• Advanced knowledge and experience of Microsoft Windows 10 operating systems.
• Advanced knowledge and experience of all Microsoft Office suites in particular Office 2019/365 Apps for Enterprise.
• Advanced knowledge and experience with Microsoft Active Directory, Group Policy and Microsoft Exchange.
• Working knowledge of Office 365 administration.
• Working knowledge of service desk ticketing software.
• Basic knowledge of MacOS.

Technical Skills and Responsibilities:

• Basic understanding of Automox for endpoint management and patching
• Triaging in IT ticketing workflows using Jira and ServiceNow
• Experience with asset management and tracking of hardware/software inventory
• Proficient in Microsoft 365 tasks, including:
• Creating and managing Distribution Lists (DLs)
• Setting up and maintaining shared mailboxes
• Applying changes as per organizational needs
• Hands-on experience with Microsoft Entra Admin, Exchange Admin, Intune, and JAMF for device and user management
• Knowledge of reimaging devices and overseeing the device lifecycle process
• Familiarity with Mobile Device Management (MDM) tools and practices
• Basic understanding of networking components including:
• How routers, switches, and firewalls function within a network
• Experience with BitLocker for device encryption and security
• Working knowledge of SCCM for software deployment and endpoint configuration
• Use of TeamViewer for remote desktop support
• Management and administration of Slack workspace and user access
• Provided end-user floor support, including troubleshooting hardware, software, and connectivity issues

The following experience would be a benefit:

• Experience with security (i.e. anti-virus, firewall, secure configuration, vulnerability assessment and patch management) solutions.
• Experience working with or using a mobile device management systems like InTune.
• Experience with Zoom or Teams.
• Experience working with a virtual desktop environments (i.e. VMWare View).
• Experience with server virtualisation (i.e. VMWare or HyperV).
• Experience with TCP/IP, DNS, Wi-Fi and LAN concepts.

Location: Mumbai 
Work Timings: Rotational Shift - Monday to Friday