Desktop support / Technical support

Glympse Human Capital Services

0 - 3 years

3 - 15 Lacs

Bengaluru Karnataka India

Posted:5 months ago| Platform: Foundit logo

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Skills Required

Customer Service System Backup

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated Desktop Support / Technical Support professional to join our team in India. The ideal candidate will provide technical assistance and support to end-users, ensuring smooth operation of hardware and software systems.

Responsibilities

Provide technical support to end-users for hardware and software issues.
Diagnose and troubleshoot computer and network problems.
Install, configure, and maintain desktop systems and peripherals.
Assist with setting up user accounts, permissions, and passwords.
Conduct regular maintenance checks and updates on systems and applications.
Document technical issues and resolutions in a ticketing system.
Train users on software applications and best practices for IT security.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Strong understanding of operating systems (Windows, macOS, Linux).
Familiarity with Microsoft Office Suite and other common software applications.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Experience with hardware troubleshooting and repairs for desktops and laptops.
Excellent communication and interpersonal skills.
Ability to work independently as well as part of a team.
Strong problem-solving skills and attention to detail.

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