Desktop Support Engineer Trainee - Information Technology

Technical Support: Provide timely and effective technical support to end-users via various channels such as phone, email, or in-person Troubleshoot and resolve hardware, software, and network-related issues, including operating system problems, software installation, printer connectivity, and internet connectivity Hardware and Software Maintenance: Install, configure, and maintain computer hardware and peripherals such as desktops, laptops, printers, scanners, and other devices Install and upgrade software applications, drivers, and operating systems Perform hardware and software troubleshooting, diagnostics, and repairs User Account Management: Set up and manage user accounts, email accounts, and access permissions Reset passwords and assist users with account-related issues Ensure the security and confidentiality of user information and data System Monitoring and Maintenance: Monitor the performance and health of computer systems, networks, and servers Identify and resolve issues proactively to minimize downtime and disruption Perform routine system maintenance tasks, including updates, patches, and system backups Asset Management: Maintain an accurate inventory of computer hardware, software licenses, and peripherals Coordinate with procurement and IT teams to track and manage assets throughout their lifecycle, including procurement, deployment, relocation, and retirement Documentation and Reporting: Maintain detailed records of support requests, troubleshooting steps, and issue resolutions Prepare reports on support activities, problem trends, and system performance Document standard operating procedures and knowledge base articles for common technical issues and their resolutions User Training and Knowledge Sharing: Conduct training sessions or create user guides to educate end-users on computer usage, software applications, and best practices for system security and maintenance Share technical knowledge and provide guidance to users to enhance their computer literacy and self-help capabilities Collaboration and Escalation: Collaborate with IT teams, system administrators, and external vendors to resolve complex technical issues and escalate problems when necessary Maintain effective communication with stakeholders to ensure timely resolution and user satisfaction Security and Compliance: Ensure compliance with IT security policies, data protection regulations, and industry best practices Monitor and address security vulnerabilities, malware, and unauthorized access attempts Implement security measures such as antivirus software, firewalls, and user access controls Continuous Learning and Professional Development: Stay updated with emerging technologies, software updates, and industry trends Enhance your technical skills through training, certifications, and self-learning to provide efficient and up-to-date support