HR Help Desk Representative

Teleperformance (TP)

0 - 2 years

2 - 3 Lacs

gurugram

Posted:16 hours ago| Platform:

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Skills Required

hr help desk insurance customer experience management documentation help desk research

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responds to eligibility and enrollment inquiries about employee benefit programs, including but not limited to: life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans
Ensures that appropriate documentation is prepared to ensure new hire transactions and existing employee changes can be processed
May also answer questions about various benefits related mailings and communications
May perform research to achieve problem resolution
Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter
Specialized schooling or previous practical experience likely to be required
Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements
Ensures that the work within own field of expertise complies with the relevant professional discipline

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