Desktop Support Engineer

we are looking for a dedicated On-Field Support Executive to assist our customers by visiting their premises and resolving tech issues efficiently. If you’re a tech-savvy problem solver who enjoys working on-site and providing excellent customer service, we want you on our team! Job Role & Responsibilities: ✅ Visit customer locations to diagnose and resolve technical issues related to hardware, software, networking, and system configurations. ✅ Provide on-site support for troubleshooting, installations, repairs, and maintenance. ✅ Ensure a smooth and professional customer experience with timely issue resolution. ✅ Coordinate with the backend support team for escalations and follow-ups. ✅ Maintain proper documentation of service visits and solutions provided. Requirements: ✔️ Basic to intermediate knowledge of computer hardware, software, and networking. ✔️ Strong problem-solving skills and a customer-first approach. ✔️ Ability to travel within the designated service area. ✔️ Good communication skills in Hindi, English, and local languages. ✔️ Prior experience in field support or IT services is a plus but not mandatory. Perks & Benefits: 📌 Company-provided phone & laptop. 📌 Travel reimbursement for field visits. 📌 Competitive salary and growth opportunities. 📌 Be part of a dynamic and tech-driven team!