Troubleshooting network related issues such as Speed Issues, No Connectivity, Wireless Network Issues Resolving day-to-day issues of the clients Diagnosed network problems involving combination of hardware and software issues Supporting users in setup and configuration of wired and wireless networks Remotely analyze and diagnose complex network faults of end users, recommending and implementing corrective measures Assisted in installation, configuration and maintenance of network hardware and software
Troubleshooting network-related issues such as Speed Issues, No Connectivity, and Wireless Network Issues Resolving day-to-day matters of the clients Diagnosed network problems involving a combination of hardware and software issues Supporting users in the setup and configuration of wired and wireless networks Remotely analyze and diagnose complex network faults of end users, recommending and implementing corrective measures Assisted in the installation, configuration, and maintenance of network hardware and software
Respond to user calls, emails, and tickets to troubleshoot and resolve technical issues. Install, configure, and maintain computer hardware and software. Provide technical support to users in person, over the phone, and remotely. Document and track all support interactions. User creation and permission management.
Desktop troubleshooting, Printer Installation, User Outlook configuration, antivirus installation, System formatting, OS installation, Laptop and Desktop configuration for the users. , document reconciliation, Proper documentation, and support on IT Audit readiness. To perform Schedule Activity as per the SOP, like: OS Hardening/PM Execution of preventive maintenance in Servers & clients. To support the end user’s Matrix ticketing calls on a routine basis.