Posted:12 hours ago|
Platform:
Work from Office
Full Time
Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation, office 365
Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software.
Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remoteservice for desktop system,peripherals,printers,others it supported equipment
Troubleshooting network related problems with time line. (Booting issue/ CPU Error)
Finding and troubleshooting of monitor, SMPS, motherboard, CPU and other devises.
Operating, maintaining, and troubleshooting the network, hardware, operating system, software applications and updating the BIOS, firmware and drive base on laptop and desktop
Active directory knowledge. Crating user accounts, resting password, creating groups, and adding to the domain. managing active directory user groups and security.
Ms. Outlook configuration, backup and restore and troubleshooting of data files.
Ticketing tools knowledge such as fresh desk and zoho desk. The reviving the update local printers and network printer installation and configuration. Remote support tools knowledge, such as Ms. Teams, zoom, any desk, Team Viewer ect.
Good knowledge of video conference such as zoom, Cisco WebEx, MS teams, skype for business, google meet others.
Inventory management for hardware and software. ( IT asset and applications ,license,
Should be in a position to install router / Wi-Fi router / switches /Printers / individually or on networksoftware license)
Bachelors degree or equivalent combination of education and experience
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
Utilizes standard corporate tools to record change and problem activities for tracking purposes
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