Desktop Support Engineer

Job Description

Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Location:- Noida, Gurgaon Type of Shift: rotational shift Type of Job: - WFO No of days working in a week: - 6 days Shift in Genpact: Morning Shift : 6AM to 4PM Afternoon: 1PM to 11PM Night: 8PM to 6 AM. Basis 10 hrs. shift schedule & cabs availability for pick & drops. IT team is also aligned to these but in few cases, it might change basis requirements. Job Descriptions: - Desktop Support EngineerJob Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred. If interested, please share your updated CV at ekta@progressive.in call: 9560621796