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Diverse Lynx
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DESKTOP SUPPORT ENGINEER L2

DESKTOP SUPPORT ENGINEER L2

Diverse Lynx

3 - 6 years

3 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Service management Desktop Support Engineer L2 Software installation VPN VOIP Customer retention Troubleshooting Desktop support Technical Professional Printer troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc. Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more Accurately process and record call transactions using a computer and designated tracking software Offer alternative solutions where appropriate with the objective of retaining customers Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.

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Diverse Lynx

Information Technology and Staffing

Indianapolis

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DESKTOP SUPPORT ENGINEER L2