Desktop Support Engineer L2 And L3

Budget Computer Repair & Sales

The Senior IT Technician deals with all Incidents and Service Requests; its the first point of call for all enquiries to IT.

As a result of high growth, we have a fantastic opportunity for a Senior IT Technician passionate about providing excellent customer service to join our team. Working in a supportive team environment, you will provide remote support to all possible computer problems that can be resolved remotely. You will be involved in supporting many desktop, server, telephony, and network queries, and you will gain exposure to various technologies.

• Working hours will be from 7 a.m. to 3:30 p.m. Monday through Friday and 8 a.m. to 12:30 p.m. on Saturday.
• Public holidays will be as per Western Australia's Public holidays. NOT INDIAN PUBLIC HOLIDAYS.
• In the event of your successful acceptance, you will be required to provide your official academic certificates from the past two years as a form of guarantee. Are you willing to comply with this requirement?

If you are happy with the above three points, continue reading.

Requirements:

• Should be good in English speaking and writing skills
• 2 years experience in a similar position
• Knowledge Microsoft Office 365 is a must.
• Ability to provide telephone-based IT support using computer-based Incident Management Systems and remote support tools
• Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software
• Demonstrated experience in supporting mobile platforms, including Android and iOS devices
• Demonstrated experience with mobile device management tools in a corporate environment
• Demonstrated experience in Windows applications.
• Effective oral, written communication and interpersonal skills
• Commitment and capacity to deliver quality client service and assistance
• Ability to work independently and as part of a team
• Experience in accurately identifying and classifying symptoms and possible causes of problems, ensuring appropriate assignment to specialist areas.

The successful candidate will demonstrate the following experience:

• Previous remote support experience via phone, email and remote login
• Relevant IT Qualifications
• Microsoft Qualifications will be looked upon favourably.
• Call centre experience will be looked upon favourably.
• Excellent knowledge of networks, security infrastructure and applications;
• Proficient in troubleshooting across the following; Cisco, LAN, WAN, Internet, and firewalls;
• Proven ability to produce detailed system designs for network implementations.
• Solid understanding of following:
• Microsoft office 365 products
• Microsoft Exchange emails
• Gsuite
• Routers, Firewalls & VPNs
• Printer and scanner setup
• Backup solutions (e.g Acronic, Shadow Protect, cloudberry etc...)
• Advanced troubleshooting skills & analytical skills
• Good written and verbal communication in English