Budget Computer Repair & Sales is an Australian-based IT Services business in Perth, Western Australia. Our computer support services include hardware and software repairs, system security solutions, wireless and wired networking services, virus and spyware prevention and removal, data backup and recovery solutions and just about any other type of computer, Mac, or laptop support our customers require at their homes or offices. The Senior IT Technician deals with all Incidents and Service Requests; its the first point of call for all enquiries to IT. As a result of high growth, we have a fantastic opportunity for a Senior IT Technician passionate about providing excellent customer service to join our team. Working in a supportive team environment, you will provide remote support to all possible computer problems that can be resolved remotely. You will be involved in supporting many desktop, server, telephony, and network queries, and you will gain exposure to various technologies. Working hours will be from 7 a.m. to 3:30 p.m. Monday through Friday and 8 a.m. to 12:30 p.m. on Saturday. Public holidays will be as per Western Australia's Public holidays. NOT INDIAN PUBLIC HOLIDAYS. In the event of your successful acceptance, you will be required to provide your official academic certificates from the past two years as a form of guarantee. Are you willing to comply with this requirement? If you are happy with the above three points, continue reading. Requirements: Should be good in English speaking and writing skills 2 years experience in a similar position Knowledge Microsoft Office 365 is a must. Ability to provide telephone-based IT support using computer-based Incident Management Systems and remote support tools Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software Demonstrated experience in supporting mobile platforms, including Android and iOS devices Demonstrated experience with mobile device management tools in a corporate environment Demonstrated experience in Windows applications. Effective oral, written communication and interpersonal skills Commitment and capacity to deliver quality client service and assistance Ability to work independently and as part of a team Experience in accurately identifying and classifying symptoms and possible causes of problems, ensuring appropriate assignment to specialist areas. The successful candidate will demonstrate the following experience: Previous remote support experience via phone, email and remote login Relevant IT Qualifications Microsoft Qualifications will be looked upon favourably. Call centre experience will be looked upon favourably. Excellent knowledge of networks, security infrastructure and applications; Proficient in troubleshooting across the following; Cisco, LAN, WAN, Internet, and firewalls; Proven ability to produce detailed system designs for network implementations. Solid understanding of following: Microsoft office 365 products Microsoft Exchange emails Gsuite Routers, Firewalls & VPNs Printer and scanner setup Backup solutions (e.g Acronic, Shadow Protect, cloudberry etc...) Advanced troubleshooting skills & analytical skills Good written and verbal communication in English
DO NOT APPLY FOR THIS JOB: a) IF YOU CAN NOT SIGN 2-YEAR CONTRACT b) IF YOU CAN NOT SUBMIT YOUR ACADEMIC ORIGINAL CERTIFICATES Job description: Join the team of an Australian-based company providing office management services for small to medium-sized businesses. Our CLIENT is a Financial planning company based in Australia. He is initially looking for an adviser's assistant to assist with daily administration tasks, with a view to moving into a paraplanner and/or financial adviser role in the future. Full training will be provided. Roles and Responsibilities: Financial Planning: Assist in developing and maintaining financial models, forecasts, and budgets. Work closely with Support Staff and Paraplanners to generate compliant Advice. Perform Ad-Hoc financial analysis and projects as required by senior management. Onboarding new clients onto CRM Prepare calculations for the advisor. Book client meetings Calling existing superfunds and insurance companies to complete a questionnaire Document Saving Data Entry Email issuance to 3rd Party providers for client disclosure purposes (i.e. Super & Insurance providers) Superannuation Review via individual providers Superannuation Comparison within CRM Insurance Quote Comparison Meeting (Record of Advice) Preparation Pre-Meeting Request and Post-Meeting Summary emails Qualification: Bachelor's degree in finance, Accounting, Economics, or a related field (Master's degree or MBA is a plus). 1 year's experience working in the industry within financial planning/advice Strong analytical skills with the ability to interpret complex financial data. Proficiency in financial modelling, forecasting techniques, Must be proficient in Word, Excel/Google Sheets. High level of English comprehension and conversational skills Excellent communication and presentation skills to effectively convey financial information to non-financial stakeholders. Attention to detail and a proactive approach to problem-solving. Previous experience in the Australian financial planning sector would be advantageous.